Salesforce Service Cloud Consultant

Coppell, TX - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Work with business and support teams to understand service requirements
Configure and customize Salesforce Service Cloud features
Design solutions using Cases Omni Channel CTI Lightning Console Knowledge
Implement workflows automation and service processes
Ensure best practices for user experience performance and security
Support testing UAT deployment and post go live support
Collaborate with integration and platform teams as needed

Required Skills & Experience

Strong experience with Salesforce Service Cloud
Hands on knowledge of case management and customer support processes
Experience with Lightning Experience
Basic understanding of integrations (REST APIs CTI email to case)
Ability to communicate effectively with business stakeholders

Certifications (Preferred)

Salesforce Administrator
Salesforce Service Cloud Consultant
Salesforce Platform App Builder

Work with business and support teams to understand service requirements Configure and customize Salesforce Service Cloud features Design solutions using Cases Omni Channel CTI Lightning Console Knowledge Implement workflows automation and service processes Ensure best practices for user experience ...