IT Helpdesk Technician

Greenwood, IN - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Back to all jobs at George E. Booth Co.

IT Helpdesk Technician

George E. Booth Co. is an EEO Employer - M/F/Disability/Protected Veteran Status

The George E. Booth Co. is a family-owned andoperated industrial automation sales company looking to hire their nextfull-time IT Helpdesk Technician.

The George E. Booth amajor distributor of process instrumentation products and related services tocustomers in Illinois Indiana Kentucky Ohio and Tennessee. Founded in1963 George E. Booth Sr. recognized that there would be a natural evolution inthe development of products for the industrial instrumentation processfield.

In addition to excellent communication skillswritten and verbally the ideal candidate will have ERP software knowledge strong attention to detailand the ability to interface with individuals at all levels within theorganization. The IT Helpdesk Technicianwill beresponsible for assisting the IT department and company users with day-to-daytechnical support on both hardware and software. This is an in person position located in Indianapolis IN.All candidates mustbe legally authorized to work in the United States.

Responsibilities:

1. Oversee dailyperformance of computer systems.

2. May provideassistance concerning the use of computer hardware and software includingprinting installation word processing electronic mail and operating system.

3. Set upequipment for employees use performing or ensuring proper installation ofcables operating systems and appropriate software.

4. Attaintechnical manuals confer with users or conduct computer diagnostics toinvestigate and resolve problems or to provide technical assistance andsupport.

5. Answer userinquiries regarding computer software and hardware operation to resolveproblems.

6. Install andperform minor repairs to hardware software or peripheral equipment followingdesign or installation specifications.

7. Confer withstaff users and management to establish requirements for new systems ormodifications.

8. Entercommands and observe systems functioning to verify correct operations anddetect errors.

9. Maintainrecords of daily data communication transactions problems and remedial actionstaken or installation activities.

10. Developtraining materials and procedures or train users in the proper use of hardwareor software.

11. All otherduties as assigned by supervision.

Requirements:

Bachelors Degree in IT or a technically relatedfield is a plus.

At least two years related experience in companyinformation technology

Excellent verbal and written communication skillswith the ability to translate complex concepts into easily understood language.

Ability to use software suites presentationsoftware spreadsheets and collaboration tools.

Attention to details organizational aptitude andsuperior interaction skills necessary.

Benefits:

Full benefits package includes major medical dentaland vision with paid-time off and matching 401(k).

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Required Experience:

Back to all jobs at George E. Booth Co.IT Helpdesk Technician George E. Booth Co. is an EEO Employer - M/F/Disability/Protected Veteran Status The George E. Booth Co. is a family-owned andoperated industrial automation sales company looking to hire their nextfull-time IT He...