IT PMO Project Manager (ServiceNow Delivery)

Description:

About the Role
We are seeking an experienced results-driven IT PMO Project Manager with recent ServiceNow platform implementation experience to lead complex enterprise-scale initiatives. This role is ideal for a delivery leader who has hands-on experience managing ServiceNow deployments understands product-centric delivery models and can effectively operate in Agile and Scrum environments.
The successful candidate will take ownership of delivery outcomes proactively manage risks and issues engage stakeholders and ensure solutions are delivered in alignment with clients quality compliance and governance standards.
Client is a global leader in innovation and technology. As an IT PMO Project Manager supporting the ServiceNow delivery focus you will play a key role in enabling scalable platforms modern service delivery and product-oriented ways of working that directly support business transformation.
If you are a delivery-focused leader with strong ServiceNow implementation experience and a passion for Agile product-centric execution we encourage you to apply.

Beginning the deployment of Greenfield SNOW Implementation currently. MUST have Led a SNOW implementation end to end in last 5 years.

Expect to Hit the Ground running from Day 1 able to handle IT escalations Top notch Communication skills

Key Responsibilities

1. Project & Product Delivery Ownership
Lead end-to-end delivery of ServiceNow platform implementations ensuring scope schedule budget and quality objectives are met.
Drive accountability for project and product outcomes proactively resolving delivery challenges.
Understand and manage the distinction between product-based delivery (roadmaps backlogs continuous value delivery) and traditional project execution.
Ensure delivery aligns with enterprise PMO standards while supporting Agile delivery models.

2. ServiceNow Implementation Leadership
Manage ServiceNow deployments and enhancements across multiple modules including:
HR Service Delivery (HRSD)
Finance-related workflows and integrations
IT Infrastructure / ITSM / ITOM
Coordinate cross-functional teams including business stakeholders ServiceNow developers platform owners and vendors.
Ensure platform configurations integrations and releases align with business outcomes and architectural standards.

3. Agile & Scrum Execution
Lead delivery using Agile and Scrum methodologies including sprint planning backlog refinement sprint reviews and retrospectives.
Partner closely with Product Owners to manage backlogs prioritize features and deliver incremental value.
Support teams transitioning from project-centric to product-centric operating models.

4. Project Leadership & Governance
Develop and maintain project plans delivery roadmaps milestones and resource plans.
Own and manage RAID (Risks Assumptions Issues Dependencies) logs and ensure timely mitigation and escalation.
Provide clear concise status reporting and executive-level communication.
Ensure alignment between delivery teams PMO governance and business strategy.

5. Stakeholder Engagement & Communication
Build strong relationships with business leaders product owners and technical teams.
Act as the primary point of contact for delivery status risks and decisions.
Engage senior leadership and key decision-makers to maintain momentum and alignment.

6. Quality Compliance & Continuous Improvement
Ensure adherence to clients quality compliance and governance standards.
Promote continuous improvement through lessons learned retrospectives and delivery metrics.
Ensure deliverables meet agreed-upon acceptance criteria and business expectations.

Qualifications
Education
Bachelors Degree (minimum required)

Experience
* * 7 years of IT project/program management experience preferably within a PMO environment.
** Direct experience implementing the ServiceNow platform (end-to-end) within the past 5 years.
Proven delivery experience with ServiceNow modules supporting HR Finance-related workflows and Infrastructure / ITSM / ITOM.
Demonstrated success leading complex cross-functional initiatives in enterprise environments.
Experience operating in product-centric delivery models and managing the transition from project-based delivery.

Candidates with Manufacturing industry background preferred

Certifications
** PMP (Project Management Professional) certification required.

PLEASE NOTE:
Submissions are required to include the candidates PMP Certification Number and Active Dates listed. Submissions that do not have this information will not be considered for shortlisting.
Agile and/or Scrum certification (CSM PMI-ACP SAFe or equivalent) strongly preferred.
ServiceNow certifications preferred including but not limited to:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) HR Service Delivery ITSM ITOM or related modules
ServiceNow Certified Application Developer (CAD)

Skills & Competencies
** Strong understanding of Agile Scrum and hybrid delivery models.
Ability to manage project plans roadmaps backlogs and RAID logs effectively.
Exceptional stakeholder management and communication skills.
Proven problem-solving decision-making and escalation capabilities.
Detail-oriented with a strong commitment to delivery quality and compliance.
Ability to lead without authority and influence across organizational boundaries.