Technical & Business Operations Manager
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Job Location:
Bedford, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Job ID: 208725
Required Travel :No Travel
Managerial - Yes
Location: :USA-MA Bedford Burlington (CU) - Onsite at the Customer Location Only
Who are we
Amdocs helps the worlds leading communications and media companies deliver exceptional customer experiences through reliable efficient and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business IT and network domains delivering measurable outcomes in customer experience network performance cloud modernization and revenue growth. With our talented people and more than forty years of experience running mission-critical systems around the globe Amdocs runs billions of transactions daily. Our technology is relied on every day connecting people worldwide and advancing a more inclusive connected world. Together we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information visit
At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.
In one sentence
Manages and leads teams to meet the scope quality time and budget framework. Responsible for team and people management.
What will your job look like
- You will apply your project management and leadership expertise to ensure that your team meets scope quality time and budget targets.
- You will be accountable for project planning execution monitoring risk management and achievement of the targets set for the projectwhile also being responsible for the delivery of the scope within the agreed level of quality timeframe budget and other agreed KPIs/SLAs.
- As an expert people manager you will be tasked to for attracting developing and retaining talent to build and maintain an effective team.
- You will use your quality knowledge to predict risks (quality timeline and budget) and take necessary mitigation measures that lead to high-quality production stable BAU and predictable operations.
- You will manage relationships efficiently and communicate with key stakeholders to ensure that production support is not only aligned with the customer requirements but also adds value to their business.
- You will be able to display your in-depth technical and hands-on knowledge of operation systems serving as a professional authority and leading the team during adversity.
- You will be able demonstrate innovative with process and product engineering while promoting Kaizen principles in project processes and deliverables as well as setting up foundation practices and standard operation procedures.
- You will prioritize activities (self team external) to understand and implement reuse of best practices and follow up on them.
- You will have the opportunity to plan the implementation process to mitigate the impact of differences between the future and current state and be part of the PRR committee.
- You will support the execution of plans with related employees managers and business leaders analyze failed CCs and implement lessons learned.
- You will ensure production readiness for new releases (part of the approval chain of the PRR committee) and own the monitoring (planning requirements analyzing defining levels and so on).
All you need is...
ESSENTIAL DUTIES AND RESPONSIBILITIES: This is a hands-on role.
- Must be accomplished at transforming creating and managing projects clients and operational teams to deliver high-quality technology projects & services.
- Must possess strong technical knowledge of Azure Cloud management O365 suite including teams site teams rooms Hands on Autopilot Intune configuration systems & tools
- Proven experience in building and managing onsite support teams.
- Strong knowledge of End point and Identity management
- Strong sense of urgency on all client events both internal and external.
- Ensure the efficient utilization of technical resources.
- Ensure best practices are established implemented and followed for effective problem resolution in a high availability environment.
- Ensure change management practices conform to clients organization standards.
- Display exceptional written and in-person communications.
- Experience in IT infrastructure planning development implementation and support
Applicants must be legally authorized to work in the United States for any employer. We are unable to sponsor or take over sponsorship of an employment visa at this time or in the future for this position.
Why you will love this job:
- You will be a total influencer and trusted advisor across functional teams to make sure the business is achieving goals on a strategic level.
- You will be a key member of a global dynamic and highly collaborative team with various possibilities for personal and professional development
- You will have the opportunity to work in multinational environment for the global market leader in its field
Required Experience:
Manager
Key Skills
- Disaster Recovery
- Order Management System
- SAFe
- TOGAF
- Business Management
- White Papers
- Investment Banking
- Middleware
- Project Management
- Sharepoint
- Order Fulfillment
- Google Suite
About Company
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. With a rich set of innovative solutions, long-term business relationships with 350 communications and medi ... View more
