Community Manager Fixed-Term Contract

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

An exceptional opportunity has arisen for a proactive and engaging Community Manager to join the team at 40 Leadenhall one of Londons most iconic new office developments. This is a fixed-term contract to cover a period of maternity leave offering a unique chance to be at the heart of a vibrant and prestigious workplace community.

About 40 Leadenhall

Located in the heart of the City of Londons insurance district 40 Leadenhall is a landmark 34-storey skyscraper that sets new standards for premium office space.Home to a potential 10000 occupants this award-winning building is more than just a place to work; its a progressive and nurturing environment designed to inspire.With a strong commitment to sustainability and wellness evidenced by its targeted BREEAM Excellent WELL Platinum and NABERS 5* ratings 40 Leadenhall boasts an array of world-class amenities.These include a state-of-the-art fitness studio a 200-seat auditorium a communal rooftop clubhouse and a variety of retail and dining experiences

Background and Objective

Reporting to the Head of Community the Community Manager is responsible for:

• Creating a community within 40 Leadenhall by connecting Occupiers with amenities our commitments and the 40 Leadenhall Team

• Engaging with external audiences and stakeholders to establish 40 Leadenhall as an active participant of the wider City of London community

• Delivering the 40 Leadenhall Social Value Strategy

• Contributing to the content and management of the 40 Leadenhall App

• Delivering against the department objectives set out by the Head of Community to enable department performance to be measured

• Acting as a custodian of the 40 Leadenhall brand to reflect a progressive and engaging image

• The focus is on people creating an environment that interests and excites every occupier

• To develop a community within 40 Leadenhall and create a place where people thrive

Community Experience

• Supported by the Head of Community ensure the implementation of the 40 Leadenhall Customer Experience Strategy

• Oversee the Occupier feedback programs analysing tends and disseminate information across departments to inform strategy and evolve the service offering

• Delivery of the Social Value Strategy working together with the Sustainability Manager - Executing initiatives tracking and reporting impact periodically

• Seek opportunities to support and engage with local community projects and outreach activities

• Build a network within the relevant business communities in and around 40 Leadenhall to the benefit of the building and occupiers

• Attend networking events and meetings as and when required in order to support the overall objective for good long lasting relationships with stakeholders

• Work with the operators of the amenity and retail spaces developing good relationships and support the success of the spaces

• Deliver a programme of events to support Wellness and Social Value and Sustainability requirements for the 40 LH communities.

Communications

• Provide content for social media campaigns to external creative and communications agencies.

• Ensure all community activities and good news stories are successfully communicate out to the correct audiences via internal and external communication channels

• Keep the app content up to date with relevant information consistent with the 40 Leadenhall brand ensuring it is a valued resource for occupiers

• Have oversight of the annual calendar of occupier and committee meetings and their deliverables to ensure reporting and KPI requirements are met

• Support with creation of branded documents presentations and other marketing collateral required by the wider team.

Reporting and Financial

• Ensure programme performance is tracked in line with agreed strategic KPIs and is focused on maximising ROI in terms of delivering wider community engagement and social value initiatives

• Manage the allocated budget effectively throughout each service charge year.

Relationships

• Actively maintain relationships with occupiers operators of the managed services and other stakeholders

• Effectively manage service partner and appointed agencies relationships.

• Work with other Community managers across the business to share best practice knowledge and resources across multiple centres where appropriate

Knowledge Skills and Experience

• Strong interpersonal skills

• Strong verbal and written communication skills

• Excellent eye for detail and strong ownership mindset

• Strong organisational and multi-tasking skills

• Strong time management and prioritisation abilities

• Confidence in communicating and working to deadlines

• Intermediate to Advance Microsoft Office skills

• Workplace app would be advantageous

• Experience of small to medium scale event management

• A passion for community and people

• Understanding of design skills such as Adobe Creative Cloud Canva

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.