Project Manager

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role is for a Technical Project Manager to support Corporate & Professional Services. The ideal candidate will have a proven track record of managing Application Support teams including managing incident resolution meeting Service Level Agreements (SLAs) leading support teams coordinating system upgrades reducing technical debt managing vendor relationships and ensuring high system availability.

What Youll Do

Operational Excellence & Support:
- End-to-end management of production incidents ensuring timely resolution and root cause analysis (RCA).
- Monitoring application performance stability and security.
- Managing support ticket lifecycles from logging to resolution including Level 2/3 escalations.
- Establishing monitoring and reporting on SLAs.
Team Leadership & Process Management:
- Leading and mentoring support engineers and analysts.
- Ensure knowledge bases and FAQ documentations are up-to-date.
- Team adherence to processes pertaining to incident change and problem management.
Stakeholder & Vendor Management:
- Acting as the primary liaison between technical teams business users and third-party vendors.
- Prioritizing new support requests and bug fixes based on business impact.
- Coordinating with development teams for patches upgrades and hotfixes.
Project & Risk Management:
- Managing the lifecycle of application enhancements.
- Identifying and mitigating operational risks.
- Developing project budgets and timelines for system upgrades.
- Communicate effectively with stakeholders providing regular updates on changes issues risks and milestones.
- Manage resource capacity and project budgets

What Were Looking For

10 years of strong project management experience and familiarity with handling application support (L2/L3) activities.
Travel/Hospitality industry experience is a plus.
Java micro services architecture knowledge is a plus
Exceptional leadership and team management skills with the ability to inspire and motivate teams.
Excellent communication and interpersonal skills with the ability to manage stakeholder expectations and build strong relationships.
Strong problem-solving skills and the ability to make decisions under pressure and escalate as required.
Proficiency in using project management tools like Microsoft Office Smartsheet JIRA Confluence Sharepoint.
Excellent written and verbal communication skills.
Ability to navigate the organization collaborate effectively with multiple stakeholders and overcome barriers.
Excellent time management skills.
Fast learner with the ability to quickly adapt and prioritize focus.
Detail-oriented with a commitment to delivering high-quality results.
Strong sense of personal accountability regarding decision-making and managing teams
Must be willing and able to work in 2nd shifts (3:00 PM IST to 12:00 AM IST) and occasional weekends as required
Must be willing to work from Bangalore office location minimum 3 days in a week

Location

Bangalore India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!

Required Experience: