Service Delivery Manager MDS Chile
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Description -
Job Summary
This role is responsible for overseeing large customer projects with moderate complexity localized/sub-regional scope and high risks. The role coordinates corporate customer and third-party vendor efforts to plan sell and implement solutions to customer problems. The role establishes and nurtures client relationships leads project teams of less than 20 individuals and analyzes complex business processes. The role also collaborates with cross-functional teams to ensure expectations are well communicated and customer needs are met.
Responsibilities
Formulates strategies in areas like performance metrics escalation change management and communication with customers.
Owns expense/cost targets for all service delivery requirements developing implementing and monitoring expense controls.
Manages high-risk projects leads cross-functional teams and implements corrective actions.
Oversees timely SLA delivery manages vendor negotiations and contributes to account and strategic plans.
Identifies revenue opportunities ensures policy compliance and contributes to organizational goals and initiatives.
Drives cross-organization optimization efforts leads knowledge management strategies and enhances customer engagement processes.
Develops solutions and participates in presales as well as change order negotiations representing and approving delivery capability and cost solution.
Applies advanced subject matter knowledge leads and contributes to complex projects and exercises independent judgment in resolving business issues and establishing policies.
Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.
Education and Experience Required
Four-year or Graduate Degree in Computer Science Information Technology Business Administration or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience preferably in ITIL/ITSM business customer support or a related field.
Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Preferred Certifications
Project Management Professional (PMP) Certification
Knowledge & Skills
Agile Methodology
Business Development
Business Operations
Change Management
Client Services
Customer Relationship Management
Microsoft Project
Milestones (Project Management)
Process Improvement
Project Documentation
Project Management
Project Management Institute (PMI) Methodology
Project Planning
Project Scoping
Risk Management
Risk Mitigation
Scrum (Software Development)
Six Sigma Methodology
Systems Development Life Cycle
Waterfall Methodology
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.
Job -
ServicesSchedule -
Full timeShift -
No shift premium (Chile)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
