Program Operations Manager, Partnerships

About Float

Float is on a mission to simplify finance for Canadian businesses empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform Float enables businesses to streamline financial operations and optimize cash flow so they can focus on what matters most: growth.

As one of Canadas fastest growing companies and top-rated startups in 2024 and 2023 Float is customer-obsessed passionate and entrepreneurial with a team that includes leaders from Uber Shopify Top Hat TouchBistro Bill Stripe and Ada.

At Float everyone is an owner bringing their unique perspective to our team and product. Your voice is important and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.

Our Product

Float is Canadas complete business finance platform combining modern financial services and software to help businesses spend save and grow. Trusted by 5000 Canadian companies Float provides high-limit corporate cards automated expense management next-day bill payments high-yield accounts and fast friendly supportall built in Canada for Canada. Float is backed by world-class venture and fintech investors including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures partners behind our $70 million Series B raise.

Our team is a collection of ambitious collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And were looking for bold innovators to help shape the future of business finance in Canada.

AI Use in Our Hiring Process

We use technology including artificial intelligence (AI) to support parts of our hiring process. This may include AI-assisted scheduling and candidate communications and AI-generated interview notes guides or summaries to help our team focus on the conversation. All hiring decisions are made by our hiring team.

About the Role
Were looking for a Program Operations Manager Partnerships to own and build the operating system behind Floats partner ecosystem. Youll play a key role in scaling how we work with card networks transaction processors card manufacturers banks technology partners and more.

Youll set up and run the cadences scorecards and incident processes that keep our programs healthy as we growfrom ensuring cards ship on time to holding partners accountable to SLAs to surfacing risks and opportunities before they become customer problems. Youll work closely with leaders across Operations Product Engineering Risk Finance and Support.

What Youll Be Responsible For

• Owning the day-to-day operations of Floats partner ecosystem for the programs with networks processors card manufacturers banks technology partners and more.

• Designing and running recurring operating cadences with key partners (e.g. monthly/quarterly business reviews) with clear agendas scorecards and action tracking.

• Defining and maintaining partner performance KPIs and scorecards (e.g. card manufacturing SLAs decline and acceptance rates incident frequency and severity) and using them to drive accountability and improvement.

• Implementing and continuously improving incident intake triage root cause analysis and remediation processes for partner-related issues.

• Collaborating with Product and Engineering on partner-related changes and new integrations ensuring operational readiness and clear ownership before launch.

• Supporting contract and commercial negotiations with data and insight on performance risk and customer impact.

• Leveraging AI and analytics tools to synthesize documents surface patterns in incidents and accelerate scorecard and process design.

• Documenting partner processes runbooks and playbooks to reduce reliance on heroics and make partner operations scalable.

About You

Heres what sets you up for success at Float:

• You Put Customers First Always. You care deeply about delivering meaningful value. Whether youre building internal systems or partner scorecards youre always thinking about how it impacts customers and their trust in Float.

• You Act Like an Owner. You take responsibility for outcomes across the entire partner ecosystem step up to challenges and seek solutions proactivelydoing whats best for Float not just your role.

• You Think Big and Move Fast. Youre energized by building from 0 to 1. Youre not afraid to challenge how things are currently done experiment quickly and iterate as you learn.

• You Constantly Learn and Grow. Youre hungry to deepen your understanding of payments cards and partner operations and you use feedback and data to level up your craft.

• You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work with partners.

• You Win as a Team. Youre a generous collaborator who values communication context and shared wins. You bring clarity and calm to complex cross-functional work.

What You Bring

• 58 years of experience in product operations strategy & operations partnerships operations or similar roles ideally in fintech payments cards or other complex partner ecosystems.

• Demonstrated experience running or significantly contributing to complex programs or vendor ecosystems (e.g. payments logistics marketplaces financial services).

• Robust analytical problem-solving and process-improvement skills coupled with proficiency in spreadsheets and analytics tools; familiarity with SQL or BI tools is a plus.

• A track record of designing and implementing operational systems such as scorecards SLAs operating cadences and incident processes that improved performance and reduced chaos.

• Experience working closely with technical teams (Engineering Product) to launch or improve partner integrations or programs.

• Strong communication and negotiation skills with experience holding partners accountable while maintaining healthy long-term relationships.

• Hands-on experience using AI tools to speed up analysis documentation or process design (e.g. drafting runbooks summarizing contracts exploring data patterns).

• Comfort operating in ambiguous fast-moving environments and making decisions with imperfect information.

This May Not Be the Role for You If

• Youre primarily interested in a revenue / BD partnerships role rather than operational ownership.

• You need close day-to-day direction rather than working independently within a clear mission.

• Youre not energized by process design operational rigor and detailed follow-through.

• Youre seeking a highly predictable environment with stable systems already in place.

• Youre skeptical of AI or prefer not to integrate new tools into your workflow.

Why You Should Join

• Work at one of Canadas fastest-growing fintech companies

• Make a real impact in a high-autonomy high-growth role

• Collaborate with an ambitious and supportive team

• Competitive compensation equity options and benefits

• Hybrid work model we are based in Toronto with in-office days for connection and collaboration

• Enjoy catered team lunches every Tuesday Wednesday and Thursday

• Bring your pup to our dog-friendly office

• Thrive in a high-trust high-performance culture where your work truly matters

In Short

At Float youll thrive if youre bold curious and eager to make a real impact. Were building something specialand having a lot of fun along the way. If youre excited to build grow and win together wed love to meet you.

Were committed to building a workplace thats welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float just let us know! You can reach out to Vic () and well work with you to make sure you have what you need to succeed.

Required Experience:

Manager