Housekeeping Manager (INSPIRE Participant Leadership Development Program) 18 months contract)

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Housekeeping Manager (INSPIRE Participant - Leadership Development Program). Inspire and create the grandest experience for our guest clients and colleagues every day.

The Housekeeping Manager oversees the cleanliness maintenance and presentation of guest rooms and public areas. Responsible for leading and training housekeeping staff ensuring compliance with health and safety standards and upholding brand service standards to deliver an exceptional guest experience. Reporting to the Executive Housekeeper.

What does INSPIRE offer you

During a 18-month period you gain valuable leadership experience as an Banquets Manager in our Event Operations department.

Program features:

• A Peer Ambassador helps you settle into your role your responsibilities and life as a hospitality professional
• A Mentor guides your progress allowing you to learn by example
• A Property Project provides you with the opportunity to shine showcasing your skillset and innovative attributes
• You can see a clear path to continuous improvement through ongoing feedback. Checkpoints with your leadership team ensuring you thrive in your program

Key Responsibilities

• Supervise and coordinate daily activities of housekeeping colleagues including room attendants supervisors and housepersons.
• Ensure guest rooms public areas and back-of-house spaces meet cleanliness hygiene and brand standards through regular inspections.
• Schedule and assign duties to optimize staff efficiency workflow and coverage during peak periods and special events.
• Train mentor and evaluate staff on cleaning procedures guest service and safety protocols; foster a positive team-oriented work environment.
• Coordinate with Front Office Maintenance and other departments to ensure seamless guest experiences and timely resolution of issues.
• Manage inventory and ordering of linens guest amenities cleaning supplies minibar products and housekeeping equipment; monitor usage replenishment and reconciliation.
• Maintain accurate records of inventory payroll schedules performance accidents and incidents in line with company and regulatory requirements.
• Enforce health safety and fire emergency procedures; ensure compliance with all applicable laws and regulations; respond promptly to emergencies.
• Handle guest complaints and requests efficiently to ensure satisfaction and service recovery.
• Assist in recruitment onboarding and ongoing training of new team members as required.
• Prepare and analyze regular reports on occupancy-related productivity costs and departmental performance to support operational goals.
• Carry out additional duties assigned by the Executive Housekeeper.

Qualifications :

What will you bring to this role

• High school diploma or equivalent (post-secondary education in hospitality is an asset).
• Proven experience in housekeeping or related roles with prior supervisory or managerial experience in hotels resorts or similar environments preferred.
• Computer proficiency especially with Microsoft Office and Opera.
• Must be flexible with work schedule availability on evenings weekends and holidays as required by business needs.
• Strong communication and interpersonal skills ability to interact with guests colleagues and other departments.
• Strong knowledge of cleaning procedures inventory control and staff scheduling.
• Demonstrated ability to lead motivate and manage a diverse team while overseeing multiple tasks schedules and priorities.
• Attention to detail and organizational skills ensuring consistency in cleanliness and presentation.
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Additional Information :

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health paramedical dental vision life and disability coverage for eligible employees. Company-matched pension plan as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts. 

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Remote Work :

No

Employment Type :

Full-time