Benefit Admin Specialist

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

Total Rewards

Job Category:

Professional

All Job Posting Locations:

Paranaque National Capital Region (Manila) Philippines

Job Description:

Case Management Leave and Benefits Administration

Receive assign update classify process cases in case management application for one or more processes
Identify case challenges and opportunities and escalate to the supervisor/manager if needed
Ensure integrity completeness timeliness and accuracy of transactions & documentation
Responsibility for delivering upon agreed SLAs
Ensuring policy and legal compliance
Assist and encourage users/customers to make effective use of self-service options systems products service order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.
Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference
Implementation/communication of new or change in benefits policies/programs/processes.
Identify areas for improvement on daily operational processes and implementation

Projects/Programs/Process Improvements/Other Tasks

Take ownership of specific yearly/monthly activities as per the yearly calendar for example Annual Holiday Calendar.
Identify opportunities for program/process improvement.
Participate in the development and implementation of various functional or cross-functional projects.
Support major projects such as acquisitions divestitures or restructuring related to benefits programs/processes.
Perform other tasks as may be assigned.

Qualifications:

Fluency in English language

Ability to perform administrative activities.

Demonstrates customer orientation and customer service skills

Ability to accurately collect information in order to understand and assess the clients needs and situation

Strong organization skills attention to detail and follow through to resolve any outstanding issues

Sense of initiative and ability to prioritize workload and provide timely follow-up and resolution.

Strong analytical skills and attention to details.

Strong written and verbal communication skills; manages internal communications and external/client communications with

detailed support and assistance in a concise and professional manner

Discretion professionalism confidentiality and judgment

Technology Savvy

Computer literate with knowledge of common office productivity software and the ability to learn customer service software

applications (e.g. MS Office email fax Internet Explorer)

Ability to work effectively in a fast-paced self-directed team-based environment

Enthusiastic team player with a strong drive to create a positive work environment

Continuous learning mindset - always curious learn from mistakes be open minded and willing to learn with others and willing

to share knowledge

Great work ethics be reliable meet deadlines deliver the results be open to receive feedback

Other Qualification:

(already implied in the 0-4yrs experience requirements)

Basic understanding of HR Functional domains (Benefits Compensation HRIS Workforce Data Administration HR Business

Partnering Employee Relations) or Payroll

Knowledge of labor laws

Experience with case & knowledge management tools (ideally SNOW)

Experience in Workday/FYB

Languages skills: English (oral and written) one local language

Bid data processing

As part of our Companys growth and expansion plans we are preparing to relocate to a new office in BGC Taguig City tentatively by Q22026.Please note that the timeline may still change depending on project developments and other considerations.

Required Skills:

Preferred Skills:

Business Behavior Compensation Management Confidentiality Data Reporting Data Savvy Document Management Editing Process Employee Compensation and Benefits Employee Rewards Programs Execution Focus HR Strategic Management Issue Escalation Numerically Savvy Problem Solving Researching Salary Benchmarking Talent Management

Required Experience: