ServiceNow Systems Admin II
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Job Location:
Pasay - Philippines
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
- Automation of routine tasks through ServiceNow including design creation and administration of key components such as:
- Forms
- Workflows
- Catalog Items
- Metrics
- Service Level Agreements
- Reports
- Dashboards
- Complete job responsibilities utilizing predefined release and change management processes
- Contribute to continuous improvement of processes standards policies working methods and tools
- Deliver a positive and value-added experience to clients in every interaction
- Load transform and maintain data interfaces between ServiceNow and other systems
- Monitor logs performance and overall health of ServiceNow instances
- On-time on-budget delivery of responsibilities (PM)
- Other duties as assigned
- Provide guidance and training of system usage to clients and end users
- Relentless pursuit of quality and complete adherence to coding and quality standards
- Remain abreast of industry technical trends and new development to maintain current skills and remain current with industry standards. (continuous learning)
- Respond to and address client issues and inquiries in a timely fashion
- Write and maintain up-to-date documentation related to the application administration and configuration
- Experience (1-2 years) supporting web based applications
- Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture
- Knowledge of IT service management and the ITIL service operations and transition processes
- Knowledge of relational databases
- Preferred: Experience Implementing and maintaining IT Service Management (ITSM) Tools
- Preferred: Experience with web UI development technologies that include HTML5 CSS3 and AJAX
- Preferred: Experience with Incident Management Service Request Management Problem Management Change Management Configuration Management and other ITIL process areas
- Preferred: Knowledge of Agile/Scrum methodology
#LI-RT1 #LI-REMOTE
About Company
Created in 1987, Stefanini is a $1B global IT provider of business solutions with locations in 40 countries across the Americas, Europe, Australia and Asia. With more than 25,000 employees, Stefanini provides onshore, offshore and nearshore IT services, including application developme ... View more
