Manager Market IT
Mexico City - Mexico
Job Summary
JOB SUMMARY
Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs installations maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs installations and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.
CANDIDATE PROFILE
Education and Experience
- College degree or equivalent work experience. Possess 2-4 years experience in like Information Technology position.
- Previous experience in Marriott IT.
- System-related professional certifications desired.
CORE WORK ACTIVITIES
Managing Technology Needs within Budget Targets
- Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
- Places equipment orders as directed relating to personal computers telecommunications local servers/networks; processes invoices.
- Conducts periodic inventories of applications and hardware; prepares reports for property management as requested.
- Confirms that technology assets are secured.
- Complies with technology-related vendor contracts.
Building and Sustaining Relationships with Customers
- Writes and presents proposals analyses project plans cost models written and/or oral formats.
- Provides customer service.
- Responds to inquiries from customers/vendors/peer group.
- Provides detailed status reports as requested.
Ensuring Client Technology Needs are Met
- Assists in disaster recovery and business continuity as it relates to technology.
- Provides technical guidance.
- Escalates support for all Marriott approved technology solutions (i.e. mobility devices GPNS) & Request Center Processes.
- Provides escalation and guidance to property pertaining to guest & associate internet access requirements.
- Escalates problems as appropriate through direct supervisor and/or Marriott IT resources.
- Images desktops installs new software applications applies patches maps drives to appropriate server/network.
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Performs routine desktop backup as scheduled or directed.
- Provides end-user support.
- Confirms technology security (i.e. encryption patch deployment) and technology compliance (i.e. Quarterly ID Audits MAARK1) measures are in place.
- Supports unit infrastructure (servers switches router APs etc.) and engages appropriate MI IT&/or Vendor resources.
- Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
Provides project support for corporate regional and property initiatives.
MANAGEMENT COMPETENCIES
Leadership |
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Managing Execution |
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Building Relationships |
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Generating Talent and Organizational Capability |
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Learning and Applying Professional Expertise |
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At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more