Help Desk Technician Immediate Start!
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
BASIS Jack Lewis Jr Campus is currently seeking candidates for a Help Desk Technician to start ASAP!
Position Summary
The Help Desk Technicians primary role is to provide help desk operations and ensure that end users are receiving appropriate assistance for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry-level knowledge of systems administration customer service and strong desktop support experience and expertise. The ideal candidate will have a genuine interest in IT a willingness to learn and a passion for helping others in an educational setting.
PRIMARY RESPONSIBILITIES:
- Serve as the primary contact for employees requiring technical support and ensure timely and professional resolution of service requests.
- Provide technical support to internal staff regarding desktops laptops tablets and smartphones.
- Diagnose and troubleshoot technical issues including account setup and network configuration.
- Assist users with software installations and upgrades.
- Assist in maintaining inventory of hardware and software assets.
- Stay updated on emerging technologies and trends in the IT field.
EDUCATION AND EXPERIENCE REQUIREMENTS:
- No prior experience required; however a basic understanding or coursework in IT Computer Science or a related field is beneficial.
- Experience in a customer service or technical support role is helpful.
- Familiarity with basic computer systems and software applications.
- Strong problem-solving skills with a proactive approach to learning and development.
- Excellent communication skills and ability to work effectively in a team environment.
- Ability to prioritize tasks and manager time efficiently.
Benefits and Salary:
- Salary for this position is competitive and dependent on education and experience.
- BASIS Ed offers a comprehensive benefits package including but not limited to:
- Employer paid medical and dental insurance
- Vision insurance
- PTO
- Ability to add dependents
- 401k with partial match that grows over time
Notice of Non-Discrimination: In accordance with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 Section 504 of the Rehabilitation Act of 1973 the Age Discrimination Act of 1975 Title II of the Americans with Disabilities Act of 1990 the Boy Scouts of America Equal Access Act and applicable state law BASIS* does not discriminate on the basis of actual or perceived race color religion national origin sex age disability gender identity or expression or any other classification protected by law in any of its business activities including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX. The following person has been designated to handle inquiries regarding BASIS non-discrimination policies: Beverly Traver Compliance and Equity Investigator BASIS Educational Group LLC. 7975 N. Hayden Rd Scottsdale AZ 85258 .
*As used in this policy the term BASIS refers to: BASIS Educational Group LLC BASIS Charter Schools Inc. BTX Schools Inc. BDC A Public School Inc. BBR Schools Inc. and all affiliated entities.
Please note that this job description is for future opportunities and specific details may vary based on position availability and location. We appreciate your interest in joining our team and will contact you if a suitable teaching opportunity becomes available.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
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