Commercial Account Manager
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Job Location:
Roswell, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Commercial Insurance Service Representative - near Roswell GA
** MUST BE A GEORGIA RESIDENT TO APPLY. PLEASE READ FULL JOB DESCRIPTION BEFORE APPLYING. **
Job Summary: As a Production Customer Service Representative you will play a crucial role in supporting clients throughout the insurance policy lifecycle. You will be responsible for managing client inquiries policy changes and ensuring a smooth and efficient customer experience. This position involves collaboration with various internal departments to address client needs and contribute to the overall success of the organization.
Key Responsibilities:
Client Communication:
- Respond to client inquiries via phone email and other communication channels.
- Provide information on insurance products coverage options and policy details.
- Assist clients in understanding policy terms premium payments and claims processes.
Policy Administration:
- Process policy changes endorsements and renewals accurately and in a timely manner.
- Update client information in the system and ensure data accuracy.
- Collaborate with underwriting and claims departments to address client requests and concerns.
Problem Resolution:
- Investigate and resolve client issues discrepancies and complaints.
- Escalate complex issues to the appropriate department and follow up on resolutions.
Documentation and Compliance:
- Maintain accurate and organized client records.
- Ensure compliance with industry regulations and company policies.
Cross-Functional Collaboration:
- Work closely with underwriters claims processors and other internal teams to meet client needs.
- Provide feedback to improve processes and enhance the overall customer experience.
Qualifications:
- High school diploma or equivalent; college degree in business finance or a related field is a plus.
- Proven experience in customer service preferably in the insurance industry.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational and time-management abilities.
- Knowledge of insurance products terminology and processes.
- Proficiency in using insurance management software and Microsoft Office Suite & AMS360.
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Required Experience:
Manager
Key Skills
- Forecasting
- Hyperion
- Cost Management
- Construction Estimating
- QlikView
- Bus Driving
- Analysis Skills
- HubSpot
- Salesforce
- Market Research
- negotiation
- Financial Planning
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