Senior Operations Service & Solutions Specialist

The Senior Operations Services & Solutions Specialist is an individual contributor within the People Culture and Belonging Operations team at Vanderbilt University. This role is dedicated to program management enhancing operational efficiency and optimizing employee experience through process improvements and the integration of innovative services and solutions.

KeyFunctionsandExpectedPerformance:

• Apply user-centered design principles to improve service delivery by contributing to UX/UI enhancements translating user needs into practical solutions and supporting alignment with Vanderbilts mission and values.
• Independently manage and execute operational improvement initiatives and programs that streamline processes improve efficiency and enhance the staff experience with periodic guidance from senior leadership.
• Partner with the Sr. Director Operational Optimization to support divisional priorities by leading assigned workstreams coordinating cross-functional efforts and ensuring initiatives are delivered effectively.
• Analyze operational data and metrics to identify trends opportunities and areas for improvement and develop recommendations that support data-informed decision-making.
• Manage budgets for assigned projects or program areas including forecasting expense tracking variance analysis and reporting.
• Support the evaluation and adoption of new technologies including automation and AI-enabled tools by leading pilots documenting use cases and contributing to scalable implementation efforts.
• Model Vanderbilts core values through day-to-day interactions contributing to a culture of collaboration belonging accountability and continuous improvement.
• Influence and support team effectiveness by sharing expertise mentoring peers as appropriate and contributing to a learning-oriented high-performing environment.
• Advance measurable continuous improvement efforts by optimizing people processes and technology to expand access to learning development and growth opportunities across the organization.
• Serves as a senior resource by providing guidance on complex issues modeling best practices and supporting consistent high-quality execution of operational programs and processes.
• Perform additional responsibilities and special projects as assigned.

SupervisoryRelationships:

Thispositiondoesnothavesupervisoryresponsibilitythispositionreportsadministrativelyand functionally to the Sr. Director Operational Optimization.

EducationandCertifications:

• BachelorsdegreeorequivalentinBusinessOperations Human Resources or a related field is required.

ExperienceandSkillsRequired or Preferred:

• Minimumof3yearsinoperationsorasimilarrolewithinacomplexorganizationalsetting required.
• Demonstrated ability to support manage and improve operational processes with experience contributing to measurable improvements under established frameworks or guidance.
• Solid program and project management skills including coordinating timelines tracking deliverables supporting implementations and contributing to continuous improvement initiatives.
• Proficiency with Microsoft Office Suite (Word Excel PowerPoint Outlook) and experience using project management workflow or collaboration tools.
• Experience using generative AI automation tools or digital solutions to improve efficiency streamline tasks or support program delivery.
• Experience analyzing data reports or dashboards to identify trends support recommendations and inform program or operational decisions.
• Experience working with or supporting contemporary HCM systems LMS platforms or other cloud-based people systems; hands-on system administration is not required.

Strong organizational communication and problem-solving skills with the ability to work independently manage competing priorities and collaborate effectively withcross-functional partners.