Graduation Developing Customer Learning Programs for Service Desk Engineers
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Job Location:
Veghel - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Graduation: Developing Customer Learning Programs for Service Desk EngineersJob Description
Assignment type: Graduation
Start date: September 2026
Assignment duration: 5-6 months
Location: Veghel
Education level: Bachelor / Master
Desired study: Industrial Engineering Supply Chain Management or related
Language: English
Description of assignment
Our service desk operates 24/7 to remotely support Vanderlande customers and ensure their systems remain fully operational. We work in a fiveshift model with L1 engineers collaborating closely with various 2nd and 3rdline solution groups. L1 engineers are responsible for customer communication and for steering operational activities to meet the agreed service levels.
Over the past year overall performance has declined. The leadership team believes that establishing a structured approach to continuous improvement within the shift teams is essential to restoring the desired performance levels. To achieve this we aim to explore and assess methodologies such as the Toyota Production System (TPS) and Obeya as potential frameworks for embedding continuous improvement practices into our daily operations.
Department description
The Service Desk EUAPAC consists of 1st 2nd and 3rdline engineers who operate 24/7 to resolve incidents manage problems and execute changes for more than 500 customers worldwide. The department comprises around 150 employees based in Australia Germany and Veghel.
We work in a fastpaced operational environment where maintaining system stability is a daily challenge. As part of the team you will join live operations and participate in regular standups contribute to real businesscritical use cases and have the freedom to explore and develop your own improvement ideas.
Tasks/responsibilities
- Understand the service desk processes operational targets and bottlenecks
- Validate and design a TPS and Obeya approach to steer continuous improvement in service desk teams
- Create and run a pilot environment to apply and evaluate the approach
Your profile
- The student has prior experience in continuous improvement concepts
- Curious about logistics and how we service customers
- Proactive mindset and not afraid to work together with different teams
- *Mandatory enrolment to a Dutch Education System & resident of The Netherlands
Contact
Do you recognize yourself in this challenging profile Are you looking for an internship in our organization Please fill out the application form and upload your resume and cover letter. For more information contact us by e-mail:
Required Experience:
IC
Key Skills
About Company
Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. The company is also a leading supplier of process automation solutions for warehouses. ... The company focuses on the optimisation of its customers' business proc ... View more
