Customer Success Manager Benelux (fmd)

Grow with Purpose. Thrive with Trusted Shops.

At Trusted Shops were building the #1 Community of Trust in e-commerce. As a Customer Success Manager youll be part of a purpose-driven team that empowers businesses with innovative SaaS solutions. Your mission is clear and powerful: make success happen for our customers.

After onboarding you guide online shops through their journey with our solutions ensuring they achieve maximum product value. Youre the trusted partner who turns products into real results building loyalty and long-term relationships that matter.

Your responsibilities

• Take ownership of a defined portfolio of customers proactively driving performance improvements.

• Serve as the main point of contact offering expert guidance and ongoing support.

• Identify opportunities for growth and strategically position TRSTDs technologies to achieve client goals.

• Act as the voice of the customer providing actionable insights to our product team.

This is a fulltime hybrid position based in Amsterdam Netherlands.

• Proven expertise in customer communication and account management.

• Strong B2B background ideally with Key Account experience.

• Deep understanding of SaaS and e-commerce challenges.

• Skilled at managing stakeholders and collaborating across teams.

• Organized hands-on and proficient with CRM tools (e.g. Salesforce).

• Native-level Dutch (C2) and advanced English (C1).

What we offer you

• Hybrid work:Combine fixed office days (3 days / week) with flexible remote work

• Academy Onboarding: 4-weeks onboarding together with all new starters in Sales Customer Success and Account Management

• Workation: Temporarily work from a destination of your choice within EU Iceland Liechtenstein or Norway

• Contract with Europes trusted brand

• 25 vacation days

• Buddy program (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events Unit Events etc.)

• Health Pass (free online and offline sports fitness and health courses)

Onboarding & Growth

At Trusted Shops youll kick off your journey with an onboarding experience designed to spark confidence connection and real momentum. It all begins with Culture & Value Week: an energizing in-office start where you learn collaborate and experience our values firsthand.

The four onboarding weeks give you everything you need to thrive from tools and workflows to our Trusted Shops mindset. With ongoing support from local champions enablement specialists regular feedback and a global onboarding group you quickly build the skills and network that power your growth.

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for Apply!

At Trusted Shops we are interested in you as a person - whether you fit in with us is independent of gender nationality ethnic and social origin religion/belief disability age sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.