Staff Network Engineer – Global Campus & Site Delivery

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As a Staff Network Engineer you are the technical authority for delivering Cisco-based enterprise network infrastructure for new office builds major refits and site expansions globally. You own the network scope end-to-end from early facilities planning and structured cabling design through full LAN WAN wireless security deployment validation and production handoff.

This role requires deep hands-on Cisco expertise strong knowledge of structured cabling power and physical infrastructure and the ability to independently deliver sites with little to no assistance. You will partner closely with Facilities Real Estate Construction Security and Operations teams and will be accountable for sites being correct supportable and production-ready. This role is expected to challenge manual processes reduce configuration drift and help move the organization toward predictable data-driven network delivery at this role you influence and help define global network standards and designs that are reused across regions worldwide.

Location: Remote within Mexico

Key Responsibilities

Enterprise Campus Network Ownership (Cross-Functional)

• Act as network design authority for new office builds and major refits

• Partner with Facilities and Construction teams during: Site selection Design development Construction and pre-handover phases

• Translate business occupancy and growth requirements into scalable Cisco campus designs

• Define network-related requirements for construction RFPs and vendor scopes

• Approve network deliverables prior to site acceptance

• Participate in site surveys design reviews and construction readiness assessments

• Translate occupancy growth and business requirements into scalable network designs and capacity plans

• Ensure network designs align with building constraints timelines and regulatory requirements
  

Structured Cabling & Physical Infrastructure (End-to-End Ownership)

• Design and approve structured cabling systems: Cat6 / Cat6A Single-mode and multi-mode fiber

• Define and approve: MDF / IDF locations Rack layouts and elevations Pathways tray and conduit requirements labeling and documentation standards

• Ensure compliance with: TIA-568 / 569 / 606 IEEE 802.3 (Ethernet & PoE) IEEE 802.11 (Wireless) ISO/IEC 11801
• Review and approve: Copper and fiber test results OTDR reports Acceptance documentation
  

Cisco Campus LAN WAN Wireless Engineering & Connectivity

• Design and deploy Cisco Catalyst 9000 campus architectures: 9200 / 9300
• Redundant distribution and core designs

• Design and deploy Cisco wireless networks: Catalyst 9800 WLCs (physical or virtual) Wi-Fi 6 / 6E / 7 APs RF design for high-density spaces Roaming (802.11r/k/v) and RRM

• Perform or oversee wireless surveys and validation

• Design and deploy Cisco SD-WAN for new sites: DIA and broadband turn-ups HA WAN edge designs

• Validate carrier handoffs and DEMARC extensions

• Integrate sites with AWS and Azure where required
  

Network Security

• Design and deploy Cisco Firepower NGFW solutions (FMC-managed)

• Define site-level security zoning and traffic flows

• Own Cisco ISE integration for new sites:

• Wired and wireless 802.1X

• Guest access

• Ensure identity and segmentation are implemented from Day 0
  

AI and Automation

• Opportunity and expectation to define and evolve automation standards for global site delivery using Ansible APIs and Cisco-native tooling.

• Leverage Cisco Catalyst Center (DNAC) for: Plug-and-Play (PnP) onboarding Campus provisioning Configuration consistency and compliance Assurance and telemetry-driven troubleshooting

• Use Cisco SD-WAN automation workflows to deliver Day-0 and Day-1 site turn-ups reliably

• Consume and validate insights from AI-driven monitoring platforms such as: Catalyst Center Assurance ThousandEyes AIOps or anomaly-detection tooling

• Use telemetry logs and analytics to: Detect pre-failure conditions Reduce mean time to resolution (MTTR) Proactively identify design or deployment gaps

• Apply automation using tools such as: Ansible (Cisco collections) Python scripting REST / API-based integrations
  

Onsite Deployment & Global Travel

• Travel Expectation: Approximately 20-25% clustered around major site milestones. Travel is planned in advance and not continuous

• Perform onsite technical execution including: MDF/IDF readiness assessments Rack-and-stack cabling validation and equipment installation network testing and cutover
• Work directly with: Local facilities and construction teams General Contractors and cabling vendors ISPs during handoffs
  

Operational Excellence

• Participate in global on-call rotations supporting enterprise office networks

• Lead incident response for site-related network issues

• Drive root-cause analysis and continuous improvement initiatives

• Maintain accurate documentation for site designs and configurations
  

Required Qualifications

• 710 years of enterprise network engineering experience

• Cisco CCNP Enterprise (required)

• Proven experience delivering new office builds from start to finish

• Deep hands-on experience with: Cisco Catalyst switching Cisco wireless (9800) Cisco SD-WAN Cisco Firepower Cisco ISE

• Strong understanding of structured cabling and facilities requirements

• Willingness to travel internationally

• Ability to operate independently under construction timelines and onsite constraints

• Experience with automation and scripting

• Familiarity with AI-enabled monitoring or AIOps platforms
• AI-first mindset
  

Preferred Qualifications

• CCIE Enterprise Infrastructure (written or in progress)

• Experience defining global network standards

• Experience mentoring engineers

• Strong automation and validation mindset
  

Core Competencies

• You are the final technical authority for site readiness

• Strong collaboration with non-technical stakeholders

• Ownership of outcomes from design through delivery

• You approve designed and acceptance criteria

• Comfort operating in unstructured high-ambiguity environments and the ability to represent the network team as the technical authority onsite.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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