Staff Network Engineer – Global Campus & Site Delivery
Mexico City - Mexico
Job Summary
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
As a Staff Network Engineer you are the technical authority for delivering Cisco-based enterprise network infrastructure for new office builds major refits and site expansions globally. You own the network scope end-to-end from early facilities planning and structured cabling design through full LAN WAN wireless security deployment validation and production handoff.
This role requires deep hands-on Cisco expertise strong knowledge of structured cabling power and physical infrastructure and the ability to independently deliver sites with little to no assistance. You will partner closely with Facilities Real Estate Construction Security and Operations teams and will be accountable for sites being correct supportable andproduction ready. This role is expected to challenge manual processes reduce configuration drift and help move the organization toward predictable data-driven network delivery at scale.
In this role you influence and help define global network standards and designs that are reused across regions worldwide.
Location: Remote within Mexico
Key Responsibilities:
Enterprise Campus Network Ownership (Cross-Functional)
Act as network design authority for new office builds and major refits
Partner with Facilities and Construction teams during: Site selection Design development Construction and pre-handover phases
Translate business occupancy and growth requirements into scalable Cisco campus designs
Define network-related requirements for construction RFPs and vendor scopes
Approve network deliverables prior to site acceptance
Participate in site surveys design reviews and construction readiness assessments
Translate occupancy growth and business requirements into scalable network designs and capacity plans
Ensure network designs align with building constraints timelines and regulatory requirements
Structured Cabling & Physical Infrastructure (End-to-End Ownership)
Design and approve structured cabling systems: Cat6 / Cat6A Single-mode and multi-mode fiber
Define and approve: MDF / IDF locations Rack layouts and elevations Pathways tray and conduit requirements labeling and documentation standards
Ensure compliance with: TIA-568 / 569 / 606 IEEE 802.3 (Ethernet & PoE) IEEE 802.11 (Wireless) ISO/IEC 11801
Review and approve: Copper and fiber test results OTDR reports Acceptance documentation
Cisco Campus LAN WAN Wireless Engineering & Connectivity
Design and deploy Cisco Catalyst 9000 campus architectures: 9200 / 9300
Redundant distribution and core designs
Design and deploy Cisco wireless networks: Catalyst 9800 WLCs (physical or virtual) Wi-Fi 6 / 6E / 7 APs RF design for high-density spaces Roaming (802.11r/k/v) and RRM
Perform or oversee wireless surveys and validation
Design and deploy Cisco SD-WAN for new sites: DIA and broadband turn-ups HA WAN edge designs
Validate carrier handoffs andDMARCextensions
Integrate sites with AWS and Azure where required
Hybrid CloudNetworking& WAN Integration (AWS)
Drive architectural alignment between Cloud and Global WAN strategies
Partner cross-functionally with Cloud Engineering to influence hybrid connectivity between global campus/WAN environments and AWS
Influence and validate resilient connectivity modelsincludingIPsecVPNAWS Direct ConnectSD-WAN integration with AWS (Transit Gateway virtual appliances where required)
Ensure high-availability routing architecture using BGP and dynamic failover between on-prem SD-WAN and AWS environments
Provide architectural guidance for VPC connectivity segmentation and traffic flow alignment with enterprise security standards
Support WAN transformation initiatives by integrating AWS connectivity into standardized SD-WAN and global routing strategies
Validate performance routing symmetry and failover behavior for business-critical cloud workloads
Contribute to global hybrid-cloud networking standards and reference architectures
Network Security
Design and deploy Cisco Firepower NGFW solutions (FMC-managed)
Define site-level security zoning and traffic flows
Own Cisco ISE integration for new sites:Wired and wireless 802.1XGuest access
Ensure identity and segmentation are implemented from Day 0
AI and Automation
AI-first mindset
Opportunity and expectation to define and evolve automation standards for global site delivery using Ansible APIs and Cisco-native tooling.
Leverage Cisco Catalyst Center (DNAC) for: Plug-and-Play (PnP) onboarding Campus provisioning Configuration consistency and compliance Assurance and telemetry-driven troubleshooting
Use Cisco SD-WAN automation workflows to deliver Day-0 and Day-1 site turn-ups reliably
Consume and validate insights from AI-driven monitoring platforms such as: Catalyst Center Assurance ThousandEyes AIOps or anomaly-detection tooling
Use telemetry logs and analytics to: Detect pre-failure conditions Reduce mean time to resolution (MTTR) Proactively identify design or deployment gaps
Apply automation using tools such as: Ansible (Cisco collections) Python scripting REST / API-based integrations
Experience with automation and scripting(Ansible Python)
Familiarity with AI-enabled monitoring or AIOps platforms
Onsite Deployment & Global Travel
Travel Expectation: Approximately 20-25% clustered around major site milestones. Travel is planned in advance and not continuous
Perform onsite technical execution including: MDF/IDF readiness assessments Rack-and-stack cabling validation and equipment installation network testing and cutover
Work directly with: Local facilities and construction teams General Contractors and cabling vendors ISPs during handoffs
Operational Excellence
Participate in global on-call rotations supporting enterprise office networks
Lead incident response for site-related network issues
Drive root-cause analysis and continuous improvement initiatives
Maintain accurate documentation for site designs and configurations
Required Qualifications:
710 years of enterprise network engineering experience
Cisco CCNP Enterprise (required)
Proven experience delivering new office builds from start to finish
Deep hands-on experience with: Cisco Catalyst switching Cisco wireless (9800) Cisco SD-WAN Cisco Firepower Cisco ISE
Strong understanding of structured cabling and facilities requirements
Willingness to travel internationally
Preferred Qualifications:
CCIE Enterprise Infrastructure (written or in progress)
Experience defining global network standards
Experience mentoring engineers
Strong automation and validation mindset
Core Competencies:
You are the final technical authority for site readiness
Strong collaboration with non-technical stakeholders
Ownership of outcomes from design through delivery
You approve designed and acceptance criteria
Comfort operating in unstructured high-ambiguity environments and the ability to represent the network team as the technical authority onsite.
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About Genesys:
Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
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Required Experience:
Staff IC
About Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving emp ... View more