Fraud Account Protection Specialist Finnish Speaking
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical dental vision life insurance and disability benefits (depending on location)
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. From delivering differentiated products to providing world-class customer service we operate with a strong risk mindset ensuring we continue to uphold our brand promise of trust security and service.
As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career. Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
How will you make an impact in this role
The Nordic Account Security Group (ASG) is looking for a highly motivated engaged Customer Care Professional with a passion for Customer service to join our diverse team. Part of the Global Fraud Protection network we are part of a big multinational team dotted across Europe and India.
As Account Protection Specialist you are our Front-Line Contact and represent the American Express Brand putting our Customers first in all your interactions. You are more than just a friendly voice you are a problem solver a relationship builder and a team player. The people you work with and the customers you care for value your passion accountability and unique personality as much as we do.
Your role is diverse and individual including but not exclusive to the following:
Working in a flexible environment
Working in a diverse multinational team
Taking inbound and outbound calls
Working closely with your colleagues in assessing and processing Fraud Claims for our Card members
Working closely with Merchants and Partners in processing Authorization requests
Supporting our Analytic teams with assessing current Fraud trends subsequently actively supporting the Business to take appropriate steps to keep our Card members safe
Supporting your colleagues from other European markets during Out of Hours Servicing
The Department opening hours are 8am - 6pm Monday to Friday.
Minimum Qualifications
Do you have what it takes to be part of the powerful backing of American Express
Finnish & Swedish Written & Verbal is a must
Able to work under pressure
A team player with excellent communication and analytical skills
High level of integrity
Highly service orientated and possesses good spoken and written skills in English
Preferred Qualifications
Experience in a customer facing role or contact center environment
Additional Nordic language is a plus
Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions.
Required Experience:
IC
Key Skills
- CCTV
- Loss Prevention
- Communication skills
- Military Experience
- Law Enforcement
- Tribal Law
- Analysis Skills
- Case Management
- Security
- Cordova
- Social Work
- Writing Skills
About Company
American Express offers world-class Charge and Credit Cards, Gift Cards, Rewards, Travel, Personal Savings, Business Services, Insurance and more.
