Technical Customer Success Manager

Position Purpose: The Technical Customer Success Manager provides strategic and operational support to Beeline Professional customers and partners. This role will be partnered closely with the Project Manager Implementation Consultant and client addition they will have an in-depth knowledge of all Beeline VMS systems enhancements with each release and understanding of how-to best solution all Beeline VMS system and integrations based on the latest functionality of each respective VMS.

Responsibilities:

• Build Relationships: Establish a trusted/strategic advisor relationship with each assigned customer and drive continued adoption utilization and value of our products and services.
• Technical Subject Matter Expert: Responsible for capturing technical scopes configuring or adjusting customer configurations / integrations advising on APIs authentication methods security or system architecture that is configurable within the UI. Overall expert in Beeline Professional Technologies. Able to make configuration workflow and process changes.
• Lead Onboarding and Drive Adoption: Lead onboarding sessions guiding customers step-by-step as they integrate Beeline Professional into their business ensuring they experience quick wins and continued value.
• Conduct technical working sessions to jointly architect solutions leveraging the engineering team with prospective and existing users within your accounts.
• Conduct enablement sessions to provide hands-on training of BP.
• Maximize Customer Value: Proactively help customers explore and use BPs full feature set cross sell other Beeline products and services aligning product use with their goals to ensure they get the most out of our platform.
• Be a Strategic Partner: Lead regular strategic reviews (QBRs) with customers helping them navigate their challenges identify growth opportunities and align BP solutions with their evolving needs.
• Prevent Churn Promote Growth: Beelines first line of defense against churn identifying risks early and working proactively to resolve any concerns. Youll also spot expansion opportunities and collaborate with sales on cross-sell and upsell strategies.
• Champion the Voice of the Customer: Youll advocate for your customers cross-departmentally with a diplomatic and level-headed approach ensuring their feedback and needs are heard by our product support and engineering teams.
• Track Success: Measure and track key metrics like customer satisfaction net promoter score and retention rates always looking for ways to improve both the customer experience internal processes and the clients overall goals

Requirements:

• Bachelors degree in Business Computer Science or other analytical concentration plus relevant work experience.
• Proven strategic and operational client support/ customer success
• Proven ability to understand business processes and operations issues or objectives and ability to translate them into application solutions.
• Proven ability to work creatively and analytically to solve business and technical problems.
• Ability to build rapport with diverse and differently motivated individuals groups and departments.
• Strong consulting skills with the ability to engage clients and understand their business needs.
• Experience in the VMS MSP or HCM space
• Ability to translate business problems into technical solutions and strategies.
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Experience working with engineering and product teams to drive improvements.
• Exceptional organizational skills - ability to manage multiple competing priorities and projects.
• Strong written and verbal communication skills.
• Ability to meet aggressive deadlines and provide quick turnaround.

Desired Competencies:

• Ability and desire to drive change through high-energy can-do attitude comfortable working in a high-performance entrepreneurial open-door environment
• Must be an outstanding communicator and team player who demonstrates attention to detail and who also understands how to ensure finance initiatives that support the long-term strategy of the business
• Strong analytical and problem-solving skills
• Ability to work autonomously
• Attention to detail / detail oriented.

Our Company: For over 20 years Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce. The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks realize cost savings and adapt to dynamic business needs. With tailored solutions focused on the complexities of the extended workforce clients can leverage Beeline products that meet their unique requirements. Through thousands of integrations organizations can connect their extended workforce data across all technology stacks including major procurement and HR systems. Join the ranks of renowned brands benefiting from Beelines seasoned expertise collaborative innovation and industry-leading partner network. Explore more at .

Our Vision: Every person given the right opportunity is capable of greatness. Every business given the right talent is capable of superior outcomes.

Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce.

To learn more about Beeline our solutions our culture and available positions visit list of Requirements and Responsibilities is not intended to be limiting. The Company reserves the right to revise this job description based on the actual job requirements as varied from time to time.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Fraudulent Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being posted in addition to fraudulent contact being made to candidates on behalf of Beeline. Prospective candidates are being contacted by certain individuals mainly through email online messaging and telephone calls claiming they are representatives of Beeline. The main purposes of these communications are to obtain private and confidential information from individuals.

Beeline does not:

• Extend offers to candidates without first conducting extensive interviews with members of our Talent Acquisition Team and hiring managers either by video or in person.
• Send job offers via email. All offers are first extended verbally by a member of the Beeline team and then followed up with formal written communication from our Human Resources Information System and Applicant Tracking System.

All emails from Beeline will be sent from an email address ending in @. Should you have any doubts about the authenticity of an email or other communication that is represented as coming from Beeline please send an email to before taking any action in relation to the correspondence and certainly before providing any further contact information to that individual whatsoever.