Rental Manager Birmingham
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Crownis one of the worlds largest material handling companies with a reputation for award-winning product design advanced engineering & technology as well as superior after-sales service. For 80 years Crowns business philosophy has utilised vertically integrated processes to design manufacture and distribute forward-thinking innovative solutions that improve customers productivity and operating efficiency. Crown produces a broad range offorkliftsbatteries and chargersas well asautomation solutionsandfleet management technologies andwarehouse solutions products and design services.
Since its founding in 1945 the family-owned company has placed the customer at the heart of its business. This commitment is reflected in its brand promise:When every minute matters customers can count on Crown to keep their businesses moving.
Management and continuous improvement of the Rental Department striving to ensure all activities are accomplished in the safest and most effective manner in order to deliver a high level of customer satisfaction and maximum commercial benefit to Crown and its customers.
As the Rental Manager youll be responsible for a team to ensure the administration of the short term rental fleet incorporating rental agreements invoices and credit notes. Liaise with customer and sales team enquiries processing orders to maintain fleet status. Interacting with the Regional Service Manager to ensure trucks are prepared and available for transportation in conjunction with the Service and Parts department.
Responsibilities included (but are not limited to):
- Ensure that contracts are raised obtain signed contracts before delivery of equipment and invoice in a timely manner.
- Log and proactively monitor all rental enquiries.
- Manage customer queries in relation to invoicing current and terminated agreements.
- Handle enquiries that relate to customer and sales leads and aim to within 2 hours.
- Accurately select equipment and request workshop jobs to enable job completion within required timescales.
- Manage transport for the region ensuring transport notes for delivery and collection of equipment are raised in a timely and accurate manner.
- Ensure Inspection of returned equipment is done in a timely manner and estimates for damage are followed up and concluded efficiently.
- Termination of short-term/rolling contracts to be dealt with promptly for subsequent rentals and ensure asset management in terms of identification location and status.
- Forecast details in regards to rentals on a rolling 3 month basis.
- Annual budget with strong involvement in end of year audit for stock.
- Agree rental rates in conjunction with sales and direct to the customer.
- Manage the maintenance of service records and structure of information to the insurance company.
- Ensure all rented assets meet the requirements of LOLER and PUWER.
- Oversee the general administration relating to the rental department including new customer documentation sales team information assist on processes and procedures and weekly reporting of all work requirements new used and rental equipment.
Essential Skills: |
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Desirable Skills: |
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Hours of Work: | Monday to Thursday 08:00am to 4:30pm (with 1 hour unpaid for lunch) Friday 08:00am to 4:00pm (with 1 hour unpaid for lunch) |
Salary: | Dependent on experience |
Holidays: | 25 daysholiday. |
At Crown we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired fact throughout Crowns history more than 1000 employees have reached a 25-year milestone and we are proud to have travelled their career paths with them.
From employee training and development to competitive compensation packages we invest in our employees knowing that people are always at the core of what moves us forward.
In addition to financial remuneration and participation we our offer our employees various social benefits including but not limited to:
- Company pension plan.
- 25 days annual leave plus bank holidays.
- Excellent discount scheme with access to the best perks from some of the UKs biggest brands.
- Employee assistance programme.
Please contact us via our website at:
Crown Lift Trucks Ltd
Karen Callander
Rutherford Road
Basingstoke
RG24 8PD
If you have any further queries regarding this job please do not hesitate to contact the Recruitment Team at Crown Lift Trucks Ltd on or via
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Customer Service
- Organizational skills
- Computer Skills
- Construction Experience
- Generator Repair
- Management Experience
- Microsoft Outlook
- Territory Management
- Operations Management
- Property Management
