Technical Specialist CRM
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT financial and HR business services to all business areas within the company.
What we offer you
- Working at the worlds only fully integrated aluminum and leading renewable energy company
- Diverse global teams
- Flexible work environment/home office
- We provide you the freedom to be creative and to learn from experts
- Possibility to grow with the company gain new certificates
- Attractive benefit package
Role and responsibilities
The CRM Team is responsible for the application management of Salesforce. The main tasks are related to secure and efficient operations of Salesforce with its related tools utilizing the various Salesforce capabilities Hydro has available to create value for our internal customers in Hydro.
The list of responsibilities and tasks is not limited to the list below and may be subject to continuous development both related to personal development and related to how the CRM portfolio evolves in Hydro.
Main responsibilities
Work on assigned tickets (requests and issues) from start to end including stakeholder dialogue to understand business requirements and translate them into technical solutions
Assigned tickets can be related to user management data management reporting & automations
Ticket Management in ServiceNow
Testing
Recurring tasks such as updating currencies Sandbox refresh & seeding
Stay up to date with latest Salesforce releases
Create and maintain applicable documentation including technical specifications user manuals and training materials
Qualification requirements
Bachelors degree in Computer Science or related field
3 years of experience with Flows Apex Triggers Lightning Components SOQL
Salesforce Administrator certification mandatory and Platform Developer I certification preferred
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Time Management skills
Attention to detail
Accountability (Taking responsibility for ones actions and decisions)
Self-awareness (Understanding ones strengths and weaknesses and how they impact others)
Fluent in English (verbal and written)
Equal opportunities
At Hydro we believe diversity makes us stronger. We welcome diverse experiences and perspectives and invite all qualified candidates to apply. We review every application fairly and strive to provide equal opportunities for everyone to grow and succeed.
Apply before: 04/30/2026
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Hydro is a leading aluminium and renewable energy company that builds businesses and partnerships for a more sustainable future. We have 33,000 employees in more than 140 locations and 40 countries.
