Endoscopy Clinical Customer Support (REMOTE position for the Boston area)

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Overview

The Associate Clinical Specialist independently provides customer support of Fujifilms ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and training for the proper handling of our equipment. This position provides on-site hands-on client support for Fujifilm Endoscopys entire product catalog for assigned customers. It serves as the primary clinical resource for the Company and its sales team regionally and handles all related inquiries and issues. The ACS partners with and provides training to all members of the customers staff including physicians reprocessing department technicians and nurses to independently manage and maintain customers Fujifilm equipment. Furthermore it provides service to additional customers within the zone as required. This position reports directly to the Zone Sales Director or Regional Manager.

Company Overview

At FUJIFILM Healthcare Americas Corporation were on a mission to innovate for a healthier world and we need passionate driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging enterprise imaging endoscopic and surgical imaging as well as in-vitro diagnostics.

But we dont stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure aerospace and oil and gas assets safe and running smoothly.

Ready to innovate collaborate and make a difference Join us and bring your big ideas to life while working in a dynamic flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington Massachusetts an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: Description

Duties and Responsibilities:

Serve as the primary resource by providing continuous training and education of Fujifilms equipment and/or services for our regional based customers.
Deliver post sale face-to-face client support which includes performing all associated responsibilities based upon the agreement with the account system which generally includes:
- Set up and support Fujifilm video tower / system.
- Inspect troubleshoot and maintain all Fujifilm equipment.
- Monitor report and support repair transactions.
- Provide Case observation continuous staff training on Fujifilm technologies and overall Fujifilm customer and technology support.
Provide daily maintenance and independent management of the clients Fujifilm equipment.
Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs using own judgement.
Serve as primary point of contact for understanding repair history conducting root cause analysis to troubleshoot issues and implementing plans to minimize repairs and prevent future handling damages.
Serve as a clinical liaison by developing and delivering comprehensive weekly and monthly reports to senior management that details installation and usage progress/metrics staff training needs and effectiveness of completed training and identifying trends to inform and strengthen KOL (Key Opinion Leader) relationships that support strategic decision making.
Analyze and present data-driven insights to monitor installation and usage progress ensuring optimal staff training and identifying trends that influence strategic planning.
Provide and maintain customer data for integration into a future database application.
Attend local regional and national trade shows as requested.
Adhere to all safety policies and procedures.
Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements applicable ISO 13485 standard requirements and all other applicable laws regulations and standards.

Qualifications:

High School Diploma or equivalent is required.
Bachelors degree in business marketing or related quantitative disciplines preferred.
Minimum of 2 years of field sales or clinical experience desired.
Knowledge of and experience in GI/pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred.
Operate a computer effectively and efficiently including being proficient in Microsoft Office (i.e. Word Excel and PowerPoint) and MS Outlook and other email applications.
Strong oral and written communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels.
Ability to troubleshoot all Fujifilm endo equipment and determine root cause of issues.
Strong time management skills.
Decision-making skills to determine usage of FUJIFILM equipment and type of training needed by customers to effectively utilize the technology.
Ability to provide expert guidance training and support to ensure workflow optimization for Fujifilm and our customers.
Ability to analyze data to present data driven insights.
Ability to multi-task and work on several projects simultaneously.
Ability to prioritize customer requirements.
Ability to present information in front of small groups of people.
Ability to understand basic mathematical requirements for discount calculation.

Physical requirements:

The ability to use hands and fingers to feel and manipulate items including keyboards.
The ability to stand talk and hear.
The ability to lift and carry up to 25-50 lbs.
Close Vision: The ability to see clearly at twenty inches or less.

Travel:

Travel requirements 50% of the time.
Full territory for this position includes Boston. Travel to and service of the entire region is required and expected as part of the job responsibilities.

Salary and Benefits:

$59000.00 $8000 KPI Company Car
Medical Dental Vision
Life Insurance
401k
Paid Time Off

*#LI-Remote

In the event that COVID-19 vaccine mandates issued by the federal government or by state or local government become effective and enforceable the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19 absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities including complying with vaccine requirements.

For all positions the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

ADA Information

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ( or ).

Position OverviewThe Associate Clinical Specialist independently provides customer support of Fujifilms ES equipment in the Endoscopy department and/or specified departments. This role manages all relevant equipment and uses its own judgement and decision-making skills to provide troubleshooting and...