Junior Help Desk Support Services Specialist
Share
Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
PacArctic LLC a Koniag Government Services company is seeking a Junior Help Desk Support Services Specialist with a Secret security clearance to support PAC and our government customer in Arlington VA. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and Functions Responsibilities & Duties may include but are not limited to:Junior Help Desk Support Services Specialist (One position):Provide support in OIG enterprise Desktop and thin client production environment and the completion of system enhancements upgrades patches vulnerability mitigation and migrations. This support should include the use of standard processes best practices and methodologies and any supporting toolkits and technology necessary to create end-to-end management around end-user devices software and peripherals. Provides Tier I and II technical software hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organizations products and user support in the areas of email directory & network services and Windows Desktop applications; knowledgeable in Office 365 Windows 10 Teams Adobe. Obtain end-user acknowledgment for completion of service in interpersonal communications aligned to receiving Help Desk support calls and responding to verbal and written queries for IT assistance users via telephone email walk-up and directly from and manage Desktop hardware (including display and attached peripherals) mobile devices and software (e.g. operating system personal productivity office automation software and modal applications residing on users devices).Deploy and manage locally attached or network printers storage devices and miscellaneous government-owned workstation devices including Government owned locally attached computers laptop computers tablet PCs monitors docking stations printers scanners network-attached copiers CD and DVD burners multi functional devices (printer scanner fax) USB devices mobile handset phones and devices Air Cards network servers supporting printing copying scanning functions and other approved devices in the product asset provisioning configuration deployment tracking warranty management tagging refresh and disposal and implement where necessary a highly accurate maintained asset inventory end-to-end asset management process and accessible information database with automated on-demand management physical inventory and property tracking wall-to-wall inventory on a bi-annual basis which shall include inventorying all system assets both physical and logical. This includes validation and adjudication of inventory with 100% assistance in leading IT projects and provide status reports on in the deployment and management of Desktop hardware (including display and attached peripherals) mobile devices and software (e.g. operating system personal productivity office automation software and modal applications residing on users devices).Capable of lifting (up to 50 pounds but not limited) and moving basic computers monitors printers and other IT of working standards and off duty hours as required to support and sustain OIG IT Requirement: Secret security clearance Our Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352
Required Experience:
Junior IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
What We Do Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate ... View more
