Operations Associate, Primary

At PitchBook a Morningstar company we are always looking forward. We continue to innovate evolve and invest in ourselves to bring out the best in everyone. Were deeply collaborative and thrive on the excitement energy and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means theres going to be some ambiguity along the way but we excel when we challenge ourselves. Were willing to take risks fail fast and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done PitchBook is the place for you.

About the Role:

The Data Operations team is responsible for the core of what we do as a company: delivering high quality data on the private markets to thousands of discerning customers. This is done through our various data collection processes consisting of web-based data scraping entering of data from publicly available documents web researching of hard-to-find information and direct communication with executives investors and advisors involved in transactions and fundraising.

A Data Operations Associate at PitchBook is initially focused on becoming proficient in our in-house developed Research Tool Suite (RTS) and our proprietary Primary outreach tools. Once proficient they will be responsible for outreach via email and telephone to contacts at entities within one of PitchBooks core datasets. This will require the associate to create outreach strategies create outreach batch and email templates conduct email and phone call campaigns and process client requests. The main objective of this role is to ensure PitchBook has the most accurate comprehensive and timely data available.

Primary Job Responsibilities:

• Become proficient in one of PitchBooks core data areas of operation including: private equity venture capital M&A or Institutional Investors
• Leverage our in-house database business intelligence reports and other technology-based tools to ensure that proprietary data is audited and added to the PitchBook Platform efficiently while adhering to complex research tracking methodologies to ensure that data is of the utmost quality
• Build and maintain relationships with industry professionals to enhance the accuracy and comprehensiveness of the PitchBook Platform
• Manage and drive effective email and call campaigns with the goal of gathering and verifying private market data
• Consistently provide quality customer service responding to requests from internal and external customers daily
• Partner with Marketing Editorial and Customer Success teams to tailor email messaging to clients and better understand client use cases
• Collaborate with other members of the Primary team and the broader Data Operations department to develop and improve processes tools and methodologies; identifying opportunities to improve upon the core quality metrics (comprehensiveness accuracy timeliness)
• Gather team feedback and utilize PowerBI reports to identify root causes of systemic data problems and drive operational methodological and RTS Database improvements
• Work closely with our Data Operations team in Mumbai to ensure we are accurately and comprehensively entering data into the PitchBook platform. This relationship includes auditing work for any issues that result from translation discrepancies as well as joining calls to share best practices and process improvement ideas
• Communicate effectively and efficiently with your team and other stakeholders across the Data Operations department to provide updates on project progress address roadblocks and celebrate wins
• Support the vision and values of the company by setting an example and demonstrating desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelors degree
• 1 years of work experience including any internship experience
• Excellent verbal and written communication skills; comfortable to engage a diverse array of audiences
• Enjoy relationship building and conversing with new people every day; comfortable to engage a diverse group of industry contacts
• Ability to operate with a strong sense of urgency and deliver results
• Self-motivated goal-oriented attitude and can work effectively as an individual or as part of a team
• Interest in financial markets or services particularly private equity and venture capital
• Possess terrific prioritization skills to handle a large volume of outbound calls on a daily basis
• Analytical and process-oriented with a dedication to continuous improvement
• Ability to problem solve and use judgment to make decisions when faced with ambiguous situations
• Highly curious with a positive attitude
• Strong organization skills with attention to detail
• Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook Word and Excel with the ability to pick up new systems and software easily

Benefits Compensation at PitchBook:

Physical Health

• Comprehensive health benefits
• Additional medical wellness incentives
• STD LTD AD&D and life insurance

Emotional Health

• Paid sabbatical program after four years
• Paid family and paternity leave
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend
• Robust training programs on industry and soft skills
• Employee assistance program
• Generous allotment of vacation days sick days and volunteer days

Social Health

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program
• Quarterly team building events

Financial Health

• 401k match
• Shared ownership employee stock program
• Monthly transportation stipend

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Compensation

• This position is non-exempt and paid a salary of $72000-$72000
• Target annual bonus percentage: 7.5%

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity strengthens our connections and drives the innovation that sets us apart. Our culture is built on spontaneous momentsthose hallway conversations whiteboard brainstorms and shared celebrations in each of our global officesthat simply cant be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-JK1

#LI-Onsite