Store Operations Assistant (Bilingual)

Position Summary

Supports the Store Manager in daily supermarket operations. Ensures all departments run smoothly are properly supplied and deliver excellent customer service. Provides leadership coordination and problem-solving to maintain a clean efficient and customer-focused store environment. Spanish and English fluency is required to support both staff and customers.

Essential Duties & Responsibilities

Store Operations

• Monitor all departments to ensure smooth efficient daily operations.
• Conduct walkthroughs to identify issues maintenance needs or improvement opportunities.
• Support department leads with workflow staffing and task execution.
• Ensure compliance with safety sanitation and merchandising standards.

Inventory & Supplies

• Confirm each department has necessary tools supplies and product levels.
• Coordinate with department managers to prevent stockouts or overstocking.
• Assist with receiving organizing and maintaining accurate inventory flow.
• Communicate supply needs to Store Manager or purchasing team.

Customer Service

• Ensure customers receive prompt friendly and professional service.
• Resolve customer concerns with a calm solution-oriented approach.
• Support staff in maintaining store cleanliness and a positive shopping experience.

Team Leadership

• Assist in training coaching and supervising employees across all departments.
• Promote teamwork accountability and a positive work environment.
• Provide performance feedback and support employee development.
• Step in to assist departments during peak times or staffing shortages.

Administrative Support

• Assist with scheduling timekeeping and labor management.
• Support opening/closing procedures including cash handling and security checks.
• Help track store performance metrics and support improvement initiatives.
• Serve as Manager-on-Duty when the Store Manager is unavailable.

Qualifications

• Fluent in Spanish and English (required).
• Experience in retail grocery or supermarket operations preferred.
• Strong leadership communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Customer-focused mindset with strong service standards.
• Basic understanding of inventory and store operations.
• Flexible availability including weekends and holidays.