.Net WebForms App Support Tech Lead Mexico City & Guadalajara
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing analytics and engineering applications security cloud IT outsourcing and modern workplace.
Our DXC Application services team works with our customers as a trusted partner to help simplify modernize and accelerate mission-critical applications that support business agility and growth. Customers work with us to take advantage of the latest digital platforms with both custom and packaged applications ensure resiliency launch new products and enter new markets with minimal disruption.
About The Role:
Owns endtoend service delivery for a legacy enterprise WebForms application. Accountable for application health ticket governance stakeholder communication and release readiness while remaining technically capable to review solutions and unblock the team.
What Youll Do:
- Own overall application service health including availability performance batch/job execution and integration points.
- Govern L2 ticket triage prioritization and resolution for incidents and service requests ensuring SLA compliance.
- Lead root cause analysis (RCA) for recurring defects and systemic application failures.
- Oversee resolution of production issues related to application logic configuration and data.
- Coordinate issue resolution with infrastructure database middleware and thirdparty teams.
- Approve and oversee minor code fixes bug fixes and configuration changes within defined support scope.
- Own change release and deployment governance including patches and hotfixes.
- Ensure fixes are validated through unit and functional testing prior to production deployment.
- Maintain ownership of application runbooks support procedures and technical documentation.
- Oversee UAT coordination and production signoff for application changes.
- Monitor application logs error trends and operational KPIs to proactively identify risks.
- Drive incremental improvements based on operational insights and stakeholder feedback.
Who You Are:
- 5-8 years total experience
- Bachelors degree in Computer Science or equivalent
- WebForms
- MS SQL Server
- PowerShell scripting
- Strong ITIL / ITSM knowledge
- Professional working proficiency in English
- Basic JavaScript
- Experience with ServiceNow Jira or similar tools
- Enterprise release and change management experience
- Owns service outcomes and team delivery for enterprise applications
- ITIL certification preferred
- SLAs consistently met
- Stable backlog and predictable delivery
- Low recurring defects
- Smooth releases with minimal incidents
- High stakeholder satisfaction
- Success Metrics / What Good Looks Like
On Addition to Above Requirements Our Ideal Candidate Should Also:
- Strong ownership and accountability
- Stakeholderfocused communication
- Coaching and mentoring mindset
- Datadriven decision making
- Owns outcomes not tasks
- Accountable for service health prioritization and governance
- Technical reviewer and escalation point
Work Environment:
- Hiring in Mexico City & Guadalajara
- 8x5 CST business hours
- Occasional offhours support during planned releases
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our information on employment scams is availablehere.
Required Experience:
Staff IC
Key Skills
- Entity Framework
- MVC
- Wcf
- .NET
- ASP.NET
- Microsoft SQL Server
- C#
- Visual Studio
- TFS
- ADO.NET
- JavaScript
- Visual Basic
About Company
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology boasts a long and proud history of innovation, service and value. In 1959, computer analysts Roy Nutt and Fletcher Jones pooled $100 to form CSC, providing computer manufac ... View more
