Reception Team Member (Multi-skilled)
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Providing efficient friendly and professional service to all guests.
Leading by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
Achieving a level of service quality and professionalism that consistently meets and preferably exceeds the expectations of guests
Promote the F&B offer
Occasionally help with Breakfast shifts
- Provide quality service to the customer by responding to their requests promptly efficiently and courteously during check-in check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions accounting procedures issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard effectively handling all calls promptly and professionally greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests record accurate charges.
- Assist as required to screen calls for reservations. Ensure accurate up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Qualifications :
previous hotel experience
Additional Information :
customer oriented
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Dhcp
- Ethernet
- Information Technology Sales
- Customer Development
- ITI
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
