Operation Engineer

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Position Overview

The CSIM Operations Engineer provides local and regional support for Regional Operations Manager in the day-to-day operation of APAC CSIM team ensuring service delivery aligns with Morgan Stanley standards and SLAs.

Key Responsibilities

• Oversee the daily operations of the comms rooms including monitoring maintenance and troubleshooting of IT equipment like servers network equipment and other critical infrastructure.

• Manage comms room capacity including tracking and forecasting power cooling rack space loading and network port utilization to support current and future infrastructure needs. Collaborate with IT and facilities teams to optimize layout and resource allocation.

• Collaborate with client IT teams tofulfil IT hardware requests including IT equipment patching rack and stack installation and decommissioning migration and refresh. Preparing the change requests permits and other required documentations for the requests.

• Manage and escort the Vendors. Supervise and organize the works schedule for vendors and verify their work to meet client standards.

• Ensure the physical security and environmental conditions of the comms rooms are maintained including temperature humidity and power supply.

• Manage and document comms room inventory including hardware software and network components using software like Patch Manager according to the vendors reports.

• Respond to and resolve technical issues and incidents in a timely manner providing support to client teams as needed.

• Develop and maintain operational procedures and documentation for comms room activities.

• Ensure compliance with client policies industry standards and regulatory requirements related to comms room operations.

• Participate in disaster recovery planning and execution to ensure client business continuity.

• Stay updated with the latest industry trends and technologies to continuously improve comms room operations.

Qualifications & Skills

• Bachelors degree in Computer Science Information Technology Engineering or a related field.

• Proven hands-on experience in server room or data centre operations and ability to perform all IT hardware requests.

• In-depth knowledge of cabling standard and cable management in data centre.

Knowledge in using all standard cable testers used in data centers (e.g. Fluke Networks VIAVI or comparable tools) to verify and certify copper and fiber cabling integrity.

• Knowledge of building services design and engineering management.

• Strong troubleshooting and incident handling skills and ability to follow technical procedures accurately.

• Experience with ServiceNow or similar ticketing systems is highly desirable.

• Ability to work collaboratively across teams and with external vendors.

• Professional certifications (e.g. CompTIA A MCSE CCNA CDCP/S/E CDCMP/TP) are an advantage.

Additional Information

This position may require occasional travel and participation in global support initiatives. The CSIM Engineer will report to the Regional CSIM Operations Manager and collaborate with regional teams to ensure consistent and high-quality operations support delivery.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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