IT Support & Digital Solutions Specialist

Istanbul - Turkey

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Provide first and second-line IT support for hardware software and business applications
Diagnose and resolve technical issues in a timely manner
Manage user accounts system access and device configurations
Support Microsoft 365 and digital workplace tools
Ensure system availability performance and security
Maintain IT documentation and support procedures
Support and coordinate IT and digital projects from planning to implementation
Work with business stakeholders to gather requirements and translate them into technical solutions
Contribute to system implementations migrations and integrations
Deliver user training and onboarding support related to IT systems and digital tools
Prepare training materials and user documentation
Develop Power BI dashboards and reports to support data-driven decision-making
Identify automation opportunities and contribute to process improvement initiatives
Support digital workplace platforms such as Microsoft Teams and SharePoint

Qualifications :

Bachelors degree in Computer Engineering Software Engineering Information Technologies Management Information Systems or a related field
Minimum 3 years of experience in IT within a business environment
Experience in IT support system implementation and project coordination
Strong knowledge of Microsoft 365 and digital workplace technologies
Experience with Power BI and data visualization is a plus
Understanding of automation and process improvement
Fluent English (written and spoken)
Strong analytical and problem-solving skills with a proactive and innovative mindset
Ability to take initiative and work independently when required
Strong interpersonal communication and teamwork skills
Ability to communicate effectively with internal and external stakeholders

Additional Information :

We offer competitive salaries aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Remote Work :

Employment Type :

Full-time

Provide first and second-line IT support for hardware software and business applicationsDiagnose and resolve technical issues in a timely mannerManage user accounts system access and device configurationsSupport Microsoft 365 and digital workplace toolsEnsure system availability performance and secu...

Provide first and second-line IT support for hardware software and business applications
Diagnose and resolve technical issues in a timely manner
Manage user accounts system access and device configurations
Support Microsoft 365 and digital workplace tools
Ensure system availability performance and security
Maintain IT documentation and support procedures
Support and coordinate IT and digital projects from planning to implementation
Work with business stakeholders to gather requirements and translate them into technical solutions
Contribute to system implementations migrations and integrations
Deliver user training and onboarding support related to IT systems and digital tools
Prepare training materials and user documentation
Develop Power BI dashboards and reports to support data-driven decision-making
Identify automation opportunities and contribute to process improvement initiatives
Support digital workplace platforms such as Microsoft Teams and SharePoint

Qualifications :

Bachelors degree in Computer Engineering Software Engineering Information Technologies Management Information Systems or a related field
Minimum 3 years of experience in IT within a business environment
Experience in IT support system implementation and project coordination
Strong knowledge of Microsoft 365 and digital workplace technologies
Experience with Power BI and data visualization is a plus
Understanding of automation and process improvement
Fluent English (written and spoken)
Strong analytical and problem-solving skills with a proactive and innovative mindset
Ability to take initiative and work independently when required
Strong interpersonal communication and teamwork skills
Ability to communicate effectively with internal and external stakeholders

Additional Information :

Remote Work :

Employment Type :

Full-time

Key Skills

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About Company

Sika AG

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing ... View more

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