Duty Manager
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our Front Office leadership team as a Duty Manager where you will play a key role in maintaining exceptional guest experiences leading our Front Office team and ensuring the smooth operation of daily hotel activities. This position is ideal for an experienced hospitality professional ready to take the next step into hotel leadership within a supportive highperforming environment.
Your key responsibilities will include but not limited to:
- Work on the Front Desk as needed and act as Manager on Duty during shifts.
- Handle guest enquiries feedback and complaints professionally ensuring timely service recovery.
- Lead support and train Front Office team members to maintain high service standards.
- Communicate updates on policies rates and property information clearly to the team.
- Ensure all team members follow hotel policies procedures and service expectations.
- Drive up-sells as part of Hotel revenue management culture
- Motivate and empower team members to problem solve and surprised our guests with novelty
This is a Full Time Position!
Qualifications :
Whilst talent and attitude are our primary requirements you also have:
- 12 months of relevant work experience
- Minimum three years experience in the hospitality industry
- Strong leadership skills with the ability to motivate and develop a team.
- Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
- Possess a strong background in Front Office procedures and Opera PMS
- Immaculate personal presentation and high level of communication - both written and verbal.
- The ability to work a flexible 7-day roster
- Ability to lead by example and create a positive team-oriented work culture
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
