Director, Research Excellence

At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

Director Research Excellence Global Consumer Insights

About the team and the role:

Global Consumer Insights (GCI) sits within eBays Growth organization and exists to ignite growth by championing the voice of the consumer in decision-making. Research Operations is the engine that powers this missionensuring our insights are delivered with speed rigor scale and trust across the company.

As Director Research Operations you will lead the team responsible for the core systems tools vendors and processes that enable high-quality consumer data and insights at scale. This is a highly strategic and operational leadership role focused on building a future-ready insights infrastructure with AI at its core. You will partner closely with GCI leaders Analytics Product Tech Legal Privacy Procurement and external vendors to modernize how research gets doneautomating where possible elevating quality and freeing teams to focus on insight and impact. This role reports to the VP of Global Consumer Insights.

What you will accomplish:

• Own and evolve GCIs research operations engine enabling high-quality internal and external research through scalable tools processes governance and vendor partnerships that support confident consumer-centric decision-making.

• Lead AI-enabled transformation of research operations identifying and implementing automation across survey design data processing analysis and knowledge management to materially improve speed cost-efficiency and insight quality.

• Set the strategy and operating model for research platforms and systems including Qualtrics and downstream integrations ensuring seamless data flows strong data quality and fit-for-purpose tooling across teams.

• Ensure research operations actively support brand health customer engagement and great end-to-end experiences by enabling trusted measurement experience tracking and feedback systems that inform how eBay shows up for buyers sellers and internal partners.

• Oversee vendor strategy and spend including selection onboarding performance management and business reviews in close partnership with Procurementoptimizing investment while maintaining methodological excellence.

• Build and develop a high-performing Research Operations team fostering a culture of continuous improvement experimentation and learning as the insights and AI landscape evolves.

What you will bring:

• Extensive experience leading research operations insights platforms or data-enabled operations with ownership of systems vendors budgets and governance in a complex global organization.

• Demonstrated ability to apply AI and automation to research or data workflows translating emerging capabilities into practical scalable operational solutions.

• Deep expertise in survey and research operations including survey design methodology and executioncovering research standards and approaches sampling strategy questionnaire design and writing and end-to-end delivery across qualitative and quantitative methods.

• Proven leadership in vendor management and procurement partnership including gap analysis spend optimization and performance-driven supplier relationships.

• Strong cross-functional leadership skills and recognized thought leadership with the ability to influence across Insights Analytics Product Technology Legal Privacy and Procurement while advancing best practices in research operations.

• People leadership experience with a track record of building coaching and scaling teams combined with a growth mindset and comfort leading change in fast-evolving environments.

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.

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