Lending Product Manager

Each day millions of customers in over 40 countries use INGs banking products and this role youll shape their experiencehelping define how they bank how they grow and how they stay a step ahead in life and business. If youre ready to make a genuine impact on peoples financial journeys this is your moment.

We are looking for an experienced Business Lending Product Manager to help lead the next evolution of Business Banking at ING. As part of our Business Development team you will build the business model from the ground updriving the strategic direction of lending across our Digital Broker and Relationship Banking channels. Youll collaborate closely with local and global stakeholders to shape solutions that support selfemployed businesses SMEs and midcorporates as they grow in an increasingly dynamic and complex environment.

In this role you will help advance our digitalisation roadmap by transforming endtoend customer journeysfrom onboarding and inlife servicing. You will ground every decision in data insights and customer voice ensuring our needsbased segmentation model delivers relevant seamless trusted and highly personal financial experiences. Success will require strong strategic leadership stakeholder management and a clear focus on building exceptional customer outcomes.

This is a permanent role based in Sydney.

What youll do

• Own the Business Lending channel & product strategy and its execution & prioritisation. This spans across SEM (self-employed and micro) SME and Mid-corporate segments including both third-party and direct distribution channels.
• Be responsible for product-related decisions impacting customer experience proposition design and operational processes. Makes product design decisions in alignment with risk regulatory and commercial objectives.
• Provide key input into credit policy enhancements and approvals relevant to the business banking segments in order to achieve optimal risk-adjusted returns.
• Drive digitalisation of lending journeysincluding origination credit decisioning onboarding and in-life servicingto reduce friction and enhance customer experience.
• Conduct regular competitor analysis market benchmarking broker/customer satisfaction survey and regulatory environment scanning to ensure products remain competitive and compliant.

What were looking for

• Strong knowledge of the Business Banking segment lending products and sales & service models.
• Proven ability to set strategic direction prioritise initiatives and apply strong business and commercial acumen.
• Endtoend product management experience across the full lending product lifecycle including portfolio performance management.
• Demonstrated success managing multiple projects simultaneously and driving change in complex multigeography stakeholder environments.
• Excellent communication presentation and interpersonal skills with strength in preparing highquality management presentations.
• Proactive analytical and datadriven mindset with the confidence to take ownership and deliver impact. Demonstratable experience in use of AI in day-to-day product management responsibilities.

Whats in it for you

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.

Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe We cant wait to hear from you!

(One last note: We operate using a direct talent sourcing model so no agency introductions please.)

ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more

Contact Sabrina Huynh

For support and adjustments including DEI LGBTQI confidential application support enquiries:

Applications will close Friday the 20th of March.

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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