Account Specialist – Health & Life Sciences (HLS)

We are looking for a talented experienced relationship-builder who thrives at the intersection of Sales and Operations. As our next Account Specialist youll partner with cross-functional experts to deliver a seamless client experience in the Health and Life Sciences (HLS) space. Your mission: delighting customers driving sales growth identifying process wins and ensuring every account flourishes.

You will serve as the primary relationship manager for assigned client accounts ensuring long-term business growth and exceptional client satisfaction. You will act as a customer-obsessed advocate partnering closely with Sales Operations Mobile Phlebotomy network and cross-functional teams to deliver a seamless experience and identify strategic process improvements. This role is focused on supporting growth customer retention delighting the customer and HLS process improvement. Based in Lenexa KS this hybrid role offers a blend of remote flexibility and in-person collaboration.

Account Specialist Health & Life Sciences (HLS) - Lenexa KS Monday to Friday 8:00 AM to 5:00 PM

Hybrid work set up - will report to Lenexa office 3 days a week. Tuesday and Wednesday are mandatory days third day is your choice.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:
Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
Best-in-class well-being programs
Annual no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

• The Account Specialist is the main contact for insurance accounts.
• This individual works closely with our Executive Sales team to learn solution and improve our business relationships.
• They apply their large breadth of knowledge to anticipate customer needs improve workflows identify risks or opportunities and solve any issues that might occur.
• Main contact for customers business needs expected to resolve or identify a source for resolution.
• Serve as liaison between all teams and departments:
  • Strategic Account Executives Customer Service Group Case Management Quality Assurance Imaging Project Managers Technical Account Managers IT Data Reference Field Operations Field Sales Professional Services Project Managers Billing Call Center Attending Physician Statements etc.
• Responsible for keeping all account information accurate:
  • Update our Customer Relationship Management tool Salesforce.
  • Audit account codes for order placement and billing.
  • Review billing invoices.
  • Verify workflow processes.
  • Validate any project needs are correctly aligned.
• Attend and contribute to client meetings facilitate and lead client meetings and/or conference calls join regional and national industry events and travel as necessary.
• Provide daily weekly monthly and/or quarterly reporting metrics from various systems and data sources.
  • ExamOne Portal Business Intelligence site CaseOne C4 SAS ESS
• Join participate and/or lead daily weekly monthly and/or quarterly calls both internally and externally
• Proactively identify areas of risk or opportunity and work closely with Strategic Account Executives to protect or gain business
• Retain business through exception customer care timely responses proprietary insight and relationship building

Required WorkExperience:

• Must have 5 years of experience in a sales support type environment

Physical and Mental Requirements:

• Auditory and visible ability along with comfort with video meetings

Knowledge:

• Basic computer skills proficient in Outlook Microsoft Suite

Skills:

• Must be able to quickly and efficiently resolve urgent client issues.
• Good oral and written communication
• Observe strict confidentiality
• Excellent interpersonal skills
• Ability to set goals multi-task and meet deadlines
• Ability to work independently with little direct supervision
• Accuracy with attention to detail
• Present self and ExamOne in a professional enthusiastic and positive manner
• Ability to make a good impression quickly develop good rapport and cultivate and maintain long-term relationships
• Possesses strong leadership skills as well as the ability to contribute to a teamwork environment

Education

• Bachelors Degree Bachelor of Science in Business Marketing Medical Technology or related field of study. Experience may be substituted for degree. (Required)

Languages

• English (Required)

Work Requirements

• Travel Required