Support Agent Finance & Invoicing (temp contract)
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Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Telavox as a Support Agent- Finance & Invoicing
At Telavox were looking for a Support Agent to be the go-to expert for finance-related inquiries ensuring our customers financial processes run smoothly and efficiently. You will handle tickets support your colleagues and help drive improvements in our billing and finance processes. You will be part of our customer support team and will work on both finance-related and technical inquiries. Were looking for someone whos a mix of both finance and technical support!
Our customers range from small companies with 10 employees to our largest Enterprise clients which means the finance-related questions and challenges vary widely.
If you enjoy solving financial issues taking ownership of processes and working in a collaborative environment this role is for you!
This is a one-year temporary contract and the role will be based at our new vibrant office Gjuteriet in Västra Hamnen Malmö where youll join a dedicated team of Support Agents. We work closely together share knowledge and continually develop our skills to deliver top-notch service.
About the job
As a Support Agent you will ensure our customers maximize the benefits of Telavoxs services from a financial perspective. Your primary responsibility will be handling complex finance tickets managing escalations and supporting smooth billing runs before invoicing. You will act as the subject matter expert for Partner Finance processes driving resolutions both internally and with external stakeholders. When needed you will also work with our technical support team and help out with technical issues.
A typical day in this role involves:
Taking incoming calls from first-line support and solving finance/technical issues
Responding to tickets within 1 working day and documenting all cases professionally
Escalating system bugs
Collaborating with Customer Success Finance and other internal teams
Sharing knowledge and best practices to help colleagues resolve finance issues efficiently
Owning the process of Partner-related escalations and working with Engineering to find the best solutions
About you
Were looking for someone who enjoys handling finance-related challenges has a problem-solving mindset and is comfortable taking ownership of complex issues. You enjoy collaborating with colleagues learning new processes and supporting continuous improvement in a dynamic environment.
Competencies:
Experience in customer support finance or a similar role
Fluent in Swedish and English both written and spoken
Strong problem-solving skills with a hands-on and solution-focused approach
Excellent communication skills and comfort handling customer interactions
Good understanding of financial processes and IT systems
Able to work independently and collaboratively
Eager to share knowledge and contribute to team development
You thrive in situations where you can make a real impact on customer satisfaction and internal processes while continuously developing your expertise in finance-related support.
Join us at Telavox
Since Telavoxs journey started in 2002 we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator we develop and own our all-in-one communication platform which integrates telephony PBX messaging meetings and contact centers giving businesses a smarter way to connect.
Today were a thriving company with 1.9 billion SEK in revenue and 500 Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.
We offer flexible work options and adaptable hours giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.
Read more about our new HQ in Malmö !
How to apply!
At Telavox we dont focus on fitting in; we focus on making room for everyone.
Were always on the lookout for great talent so applications are reviewed continuously. If youre ready to be part of an innovative AI-driven telecom company apply today with your CV and cover letter in English.
For any questions feel free to reach out to Talent Acquisition Partner Ami Faraguna at
Learn more about what we do!
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
About Company
Telavox develops world-leading communications platforms with solutions for smart and efficient telephony PBX chat and much more. Regardless of whether it involves an entrepreneur-driven startup or a giant among giants Telavox contributes to making companies more transparent efficient ... View more
