Microsoft 365 Expert | Insurance (Hybrid)
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
MICROSOFT 365 EXPERT INSURANCE (HYBRID LISBOA)
Portuguese company hires for hybrid position
Location: MoscavideLisbon Portugal
Only candidates already basedin Portugal will be considered
Work Model: Hybrid 2days onsite per week
Language Requirements:English minimum B2 (mandatory) Native Portuguese (mandatory) French (niceto have)
Seniority: Senior (5 years)
Sector: Banking
Instructions: Please send yourCV in English and make sure to include all skills and experience that match therequirements of the opportunity. This will significantly increase your chancesof success
Key Responsibilities
- Produce and update Workplace Products UX & Adoption documentation using a white-label approach
- Manage the Workplace Adoption Network community including driving monthly meet-ups
- Maintain and evolve the One Workplace Experience platform
- Design and implement feedback loops with users and Workplace representatives
- Ensure internal governance alignment with Product and Product Line Managers
- Contribute to strategic initiatives such as Advisory Boards and Sounding Boards
- Support entities during Workplace Product deployments (Train-the-Trainer sessions & Change Management coaching)
- Collaborate with IT Support Managers L2/L3 teams and Adoption communities
- Prepare and deliver training sessions for IT Support teams (Roll-out & BAU context)
- Interface with Security Cyber Defense and IAM teams to define and document procedures
- Align with stakeholders to ensure consistency across UX and product adoption initiatives
Required Skills & Expertise
- Strong functional expertise in Digital Workplace / Workplace Solutions
- Microsoft 365 (M365)
- Microsoft Teams
- OneDrive
- SharePoint
- Windows 10/11
- Deep knowledge of User Adoption strategies (UX communication training)
- Experience in creating technical and educational documentation (white-label knowledge base user guides)
- Background in IT community management and internal IT engagement
- Solid understanding of Change Management frameworks (Prosci / ADKAR / ITIL Change)
- Ability to collect and analyze feedback and translate insights into actionable improvement plans
- Strong knowledge of ITIL processes Service Desk operations and escalation workflows
- Experience delivering Train-the-Trainer and IT Support training sessions
- Ability to collaborate with Security IAM and Cyber teams
Why This Opportunity
You will play a strategic role in shaping the DigitalWorkplace Experience of a large international organization driving userengagement IT governance alignment and technology adoptionexcellence.
If you thrive at the intersection of technologycommunication and change enablement this role is for you.
Keywords
Microsoft 365 M365 Digital Workplace User AdoptionWorkplace Experience Microsoft Teams OneDrive SharePoint Windows 10Windows 11 Change Management Prosci ADKAR ITIL IT Support Service DeskTrain the Trainer Community Management Governance UX DocumentationKnowledge Base Hybrid Lisbon Insurance Sector
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Key Skills
- Sales Experience
- Time Management
- Marketing
- Customer Service
- Communication skills
- Retail Sales
- Business Management
- Outside Sales
- Telemarketing
- Insurance Sales
- Medicare
- Phone Etiquette
