Boutique Technical Advisor
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service & Client Care
Administrative Functions (refer to Company CS training)
- Act as a Client Care specialist in entire after-sales jobs process (registration acknowledgement flow follow-up invoicing closing)
- Client updates on repairs nursing calls as part of Client Care
- Identifies counterfeits at the time of drop off
- Continuous exchanges and contact with APTW Service Center
Customer Service Support: (refer to Company retail training)
- Provide quick small intervention service to AP customer as: Strap exchanges Links removal or addition Water resistance testing; working order control
- Answer client questions from a technical standpoint; thoroughly explain complications from a watchmakers point of view but in terms that a client will understand
- Explains the immediate estimate process to the client and the type of standard service proposed
Spare Parts Management:
- Responsible for spare parts management perform solely spare parts inventory 1x/month during the month and assist in 1st of month inventory
- Participate in decision of regular replenishment of necessary spare parts (straps links buckles screws etc)
- Cost control of spare parts (in conjunction with Client Care specialist and Boutique Manager)
Boutique Floor
Sales Support: (refer to Company retail training)
- Provide floor sales coverage (be an active salesperson while on duty whether if working shift alone or with other sales staff present)
- Provide training to boutique staff on movements characteristics materials performances of both AP and the competition; improve confidence and credibility of staff
- Sale and promotion of Audemars Piguet products (Watch Jewelry and assistance to Client Care staff) through the boutique
- Customer Service promoting the AP Experience
- Develop and maintain customer relationships / correspondence actively use and promote CRM (SUGAR)
- Follow-through on timely manner with clients
- Possess complete knowledge of company history product positioning vs competition company procedure and market awareness
- Understanding of Fashion and Luxury markets including competition
- Communicate effectively both verbally and in writing
AP EXPERIENCE:
- Service clients with a positive attitude and spares no efforts to ensure their satisfaction
- Provides trust through a complete knowledge of company products company procedures and market awareness
- Communicates on a regular basis to staff regarding new policies company issues related to Client Care
- Team player actively participates to the overall activity of the boutique.
Qualifications :
- 5 years or above working experience in luxury retail industry or 5 stars hotel
- Highly passionate about aftersales service for highend watches
- Fluent in Chinese and English
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Store Management Experience
- Computer Skills
- Management Experience
- POS
- Microsoft Outlook
- Microsoft Word
- Retail Sales
- Budget forecasting
- Merchandising
- Performance Management
- Leadership Experience
- Retail Management
About Company
Le présent et le futur d’Audemars Piguet se construisent grâce à la contribution de tous nos talents. Inspirés par la richesse de notre passé, nous sommes enthousiastes à l’idée de ce que nous créerons dans le futur. Ensemble, nous sommes résolument tournés vers l’avenir et en quête c ... View more
