Cloud Support Engineer I
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Job Summary
Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues contributing to the growth of our Strategy Community and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology thrive in challenging situations and have a strong desire to help others
Responsibilities
Provide support for Strategys Business Intelligence product suite Cloud platform and its underlying technologies
Develop strong relationships with Strategy customers and partners through daily high quality interactions during customer project development and production system maintenance
Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategys product suite through analytical talent and strong troubleshooting abilities
Collaborate and communicate effectively with peers internal application and software development teams
Prioritize and communicate product defects and enhancements to development teams
Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
Enhance personal and professional growth by participating in Internal Development Programs
Work in a strong team environment
Qualifications
Bachelors degree preferably in a technical field (Engineering Physics Mathematics Computer Science)
Exposure to Python REST API Java SQL HTML or XML/XSL technologies
Windows/Linux system administration knowledge
Minimum of 2 years of IT customer service experience / strong customer focus
Minimum of 1 year of MicroStrategy Platform usage or administration knowledge
Strong analytical and troubleshooting skills and experience
Strong Time management skills to prioritize workload multi-task meet deadlines and manage competing priorities under pressure
Excellent oral and written English communication skills
Preferred
Cloud Certifications (AWS Azure Google Cloud)
Additional Information
The recruitment process includes online assessments as a first step (English logic business) - we send them via e-mail please check also your SPAM folder
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
We provide powerful software solutions and expert services that empower every individual with actionable intelligence, helping enterprises unleash the full potential of their people and investments. Our analytics and mobility platform delivers high-performance business applications th ... View more
