Specialist, Shops Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Specialist Shops Operations will drive efficiency by bridging the gap between data-driven insights and on-the-ground execution. You will support the team by automating manual workflows identifying operational gaps through store visits and implementing feedback systems that improve the partner and customer experience.
Responsibilities:
- Assist in optimizing operation management processes to improve productivity and streamline operations
- Support/Automate repetitive manual tasks to allow operation managers to dedicate more time to strategic and high-value activities.
- Conduct regular in-person store visits to identify process gaps and support new vendor onboarding and training..
- Develop and maintain automated solutions such as alert systems for identifying performance issues (e.g. high fail rates) to enable account managers to take timely and proactive action.
- Able to produce data-driven pitch decks to enhance operation meetings and improve client engagement.
- Identify areas for operational enhancement execute projects to improve workflows and contribute to initiatives that elevate client satisfaction and overall performance including frequent in person stores visits.
Qualifications :
- Minimum 3 years of experience in account management operations sales operations or a related rolecomfortable moving between high-level data analysis and boots on the ground store troubleshooting
- Minimum Bachelors Degree in any relevant discipline
- Proven track record of contributing to automation initiatives and streamlining workflows
- Strong proficiency in data tools (Excel/SQL/Tableau) with a proven ability to turn complex data into simple actionable insights for non-technical stakeholders
- Familiarity with tools and technologies for task automation CRM platforms and reporting systems
- Excellent organizational and communication skills with the ability to collaborate across teams & external stakeholders and present insights effectively
- Proactive mindset with the ability to prioritize tasks manage multiple projects and adapt to fast-paced work environments
- A customer-centric approach focusing on optimizing account manager workflows to deliver better client outcomes
Remote Work :
No
Employment Type :
Full-time
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
