Digital Service Technician
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Digital Service Technician
Home based
Full-Time Monday to Friday (37 hours) Permanent
Salary up to 35000 per annum
Benefits Package:
25 days annual leave plus bank holidays (and your birthday off!)
Comprehensive Pension Scheme
Private Medical Insurance
Access to a Private GP and much more!
Ready to make a real difference not just in your career but for the planet
As water technologies experts we dont just offer jobs we build careers with purpose. Were on a mission of Ecological Transformation and were looking for a dedicated Digital Service Technician to help us lead the charge.
Are you a tech-savvy problem solver who enjoys helping customers and engineers succeed Do you thrive in a fast-paced collaborative environment where innovation and service excellence go hand-in-hand
Join Veolia Group a global leader in environmental services operating across all five continents with nearly 218000 employees. Specialising in water energy and waste management Veolia designs and implements innovative solutions for decarbonisation depollution and resource regeneration supporting communities and industries in their ecological transformation.
This is an excellent opportunity to develop your technical expertise gain exposure to cutting-edge digital technologies (including remote support and augmented reality tools) and make a meaningful contribution to smarter more sustainable operations.
What will I be doing
Remote Support Expertise:
Use digital tools and technologies including remote communication and augmented reality to diagnose and help resolve customer issues alongside field service engineers or directly with clients.
System Monitoring & Performance:
Continuously monitor connected customer assets via the Hubgrade platform ensuring data transmission signal strength and performance remain within expected parameters. Identify alarms and take appropriate action or escalation.
Customer Enablement:
Assist clients in setting up and maintaining connectivity. Deliver clear demonstrations of the monitoring portal and provide training to ensure customer confidence and satisfaction.
Technical Coordination:
Support engineers during commissioning activate equipment on the web portal and coordinate site visits and parts through the scheduling team when breakdowns or performance issues occur.
Reporting & Analysis:
Generate and validate automated and manual trending reports ensuring accuracy and alignment with customer requirements. Conduct operational reviews and highlight issues to the Digital Services Team.
Proactive Service:
Take a proactive approach with customers contacting them with solutions and recommendations rather than waiting for issues to escalate.
Collaboration:
Work closely with internal teams to ensure alarms are logged tracked and resolved efficiently while contributing to continuous service improvement.
What you will bring to the role:
We value attitude and capability as much as formal qualifications. The ideal candidate is enthusiastic about technology customer service and continuous improvement.
Qualifications :
- Excellent communication skills (written and verbal)
- Previous client-facing experience
- Ability to work independently and as part of a team
- Administrative and reporting capability
- Strong communicator able to explain complex technical concepts clearly to non-technical users
- Customer-focused professional comfortable interacting directly with clients
- Problem solver who follows defined procedures while confidently selecting appropriate solutions
- Organised and reliable with capability of managing administrative tasks and producing clear reports
- Proactive mindset that anticipates issues and acts early to prevent downtime
Additional Information :
Employee Benefits Package
We offer a comprehensive benefits package to support your well-being work-life balance and long-term security. Youll enjoy 25 days of annual leave to recharge while our enhanced pension scheme ensures a strong foundation for your future.
We are partnered with a great benefits provider to offer you exclusive discounts and recognition programs. Maintain your eye health and stay protected with our eye care and flu vouchers. Take advantage of our wellbeing services including 24/7 access to virtual GP consultations and refer a friend to be in with a chance of being rewarded for helping us grow our teams with talented individuals.
Thats not all you also have the option to enrol in a range of flexible benefits including Private Medical Insurance Buy / Sell Annual Leave Group Income Protection Dental and Travel Insurance. You can also opt for Group Life Assurance and Critical Illness cover for both you and your partner for added peace of mind. And lastly you can take advantage of Personal Computer Car Leasing and Cycle to Work Schemes to further enhance your lifestyle.
Closing date of the Friday 27th March
As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Mechanic Experience
- Pest Control
- Customer Service
- Hand Tools
- HVAC
- Mechanical Knowledge
- Automotive Repair
- Service Technician Experience
- Maintenance
- Heavy Lifting
- Equipment Repair
- Troubleshooting
About Company
Veolia aims to be the benchmark company for ecological transformation. Our mission to Resource the world demonstrates the unwavering commitment of our 220,000 employees to creating a positive impact for our planet. By joining Veolia Water Technologies, not only will you become a Re ... View more
