Administrative Quality Lead

Union: Non-Union
Number of Vacancies: 1
New or Replacement Position: Replacement
Site: Toronto Rehab - University Centre
Department: Workplace Violence Prevention
Reports to: Medical Director Workplace Violence Prevention
Salary Range: $35.35 - $53.03 per hour
Hours: 18.75 hrs per week
Shifts: Flexible
Status: Permanent part-time
Closing Date: March 12 2026

Position Summary

As an integral member of the Workplace Violence Prevention (WVP) Program at UHN the Administrative Quality Lead provides organizational operational and quality leadership in support of the programs mission to enhance safety trust and respect across all sites. Reporting to the Medical Director the Administrative Quality Lead supports coordination quality improvement and administrative oversight for WVP initiatives and related governance structures. This role facilitates data-driven decision-making ensures consistent documentation and communication standards and contributes to system-wide program integration aligned with UHNs strategic goals and legislative compliance requirements. The position plays a key leadership role within the administrative team by mentoring staff optimizing workflows promoting continuous quality improvement and fostering a supportive high-performing environment grounded in UHN values of safety accountability and collaboration.

Duties

• Communicates and reinforces the programs mission vision and alignment with UHNs organizational safety and quality strategy.
• Contributes to the development and implementation of WVP policies frameworks and standard operating procedures in collaboration with program leadership and stakeholders.
• Leads and coordinates administrative operations to ensure efficient execution of WVP initiatives training and evaluation activities.
• Collaborates with data analytics occupational health and quality teams to monitor performance indicators and safety metrics.
• Supports project planning documentation and reporting related to policy compliance regulatory audits and risk mitigation.
• Ensures all administrative processes align with UHNs enterprise standards for data integrity confidentiality and documentation.
• Promotes a positive inclusive work environment that supports diversity psychological safety and professional growth.
• Collaborates with program leadership to assess workforce capacity identify resource needs and implement staffing solutions aligned with organizational priorities.
• Participates in internal and external educational initiatives to remain current on best practices in organizational safety workplace violence prevention and quality management.
• This role contributes to the advancement of a system-wide culture of mutual respect and safety across UHN through strong administrative leadership quality performance and operational excellence.

Qualifications :

• At minimum a completion of BA Baccalaureate required.
• Qualification or work experience in human factors design in healthcare or healthcare design.
• Five (5) years clinical administrative experience or similar including experience as required by area of responsibility and experience working in a supervisory capacity.
• Demonstrated strong leadership and motivational skills.
• Demonstrates ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients.
• Demonstrated leadership abilities.
• Excellent skills in recognizing analyzing and resolving problems.
• Excellent time management skills.
• Excellent decision making and problem solving skills.
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards.
• Exercise initiative and good judgement with ability to multi-task.
• Adapts to and implements change and facilitates its acceptance by others.
• Maintains and protects patient confidentiality in accordance with UHN Confidentiality policy requirements.
• Compliance with confidentiality requirements.
• Effective organizational interpersonal and communication skills.
• Knowledge of applicable legislative UHN and/or departmental policies.
• Client service oriented with the ability to effectively work with diversity and appreciate that people with different opinions backgrounds and characteristics bring richness to the challenge or situation at hand.

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Part-time