NOC Engineer

As a NOC Engineer you will monitor triage and resolve infrastructure and application alerts across Windows and Linux/Ubuntu environments in on-prem and cloud platforms. You will ensure high availability perform incident response escalate effectively and drive continuous improvement of monitoring and operational processes using PRTG and Jira Service Management.

• Monitor and respond to alerts/events using PRTG and other monitoring/logging tools; maintain SLA compliance and uptime targets.
• Perform L1/L2 incident triage and troubleshooting across:
  • Windows Server services (AD/DNS/DHCP IIS RDP services event logs)
  • Linux/Ubuntu (systemd journald networking storage permissions cron package management)
• Investigate connectivity and performance issues (latency packet loss CPU/memory disk I/O filesystem capacity).
• Operate and troubleshoot virtualization workloads in Hyper-V (VM state snapshots/checkpoints storage replication vSwitch/networking).
• Support cloud operations in AWS:
  • Troubleshoot EC2 EBS VPC Security Groups/NACLs IAM basics CloudWatch alarms/logs.
  • Assist with backup/restore and availability checks; coordinate escalations with cloud/platform teams.
• Use Jira Service Management for incident service request and problem workflows:
  • Create/route tickets document troubleshooting communicate status manage escalations and handoffs.
• Execute SOPs/runbooks; contribute updates and knowledge base articles.
• Perform routine operations tasks (patch coordination health checks certificate checks job monitoring backup verification).
• Participate in shift operations (24x7 rotation if applicable) on-call and major incident bridges; provide timely stakeholder updates.

Qualifications :

• 2 years in NOC/IT Operations/Systems Support (or equivalent).
• Strong troubleshooting in Windows Server and Linux/Ubuntu administration.
• Working knowledge of AWS fundamentals and common operational troubleshooting.
• Hands-on experience with Hyper-V administration and VM troubleshooting.
• Experience with PRTG (sensor setup/tuning alert noise reduction dashboarding).
• Experience with Jira Service Management (incident/request handling documentation escalation).
• Networking fundamentals: TCP/IP DNS DHCP HTTP/HTTPS routing basics VPN concepts.
• Strong communication and ticket documentation skills.

Nice to Have

• Scripting/automation: PowerShell Bash Python.
• ITIL awareness (Incident/Problem/Change).
• Exposure to ELK/Splunk Ansible.
• Certifications: AWS Cloud Practitioner/SAA Microsoft Linux (LPIC/RHCSA) ITIL Foundation.

Additional Information :

• Industry competitive salary
• Comprehensive Health & Life insurances  
• Hybrid working
• Office lunch
• Exposure to working with distributed global teams
• Paid paternity leave

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail .

Remote Work :

No

Employment Type :

Full-time