Support Technician

Xensam: Join the Future of SAM
Xensam is the leader in AI-powered cloud-based Software Asset Management. Our technology brings clarity to complex IT environments helping users make smart data-driven decisions and maximize software ROI.

Recognized with the Highest Growth Award and ranked #3 Overall Champion at the Main Software 50 Awards Nordics were scaling fast and looking for people who want to join the journey. At Xensam you play a key role in a team built on energy focus and positivity. We value experience but even more the person behind it.

Together we build the future of SAM.

About the role
We are now looking for a customer-focused and collaborative colleague to join our growing team in Romania. You will be working with our technical support team and providing high-quality support to customers worldwide. You will support with testing (QA) of our technical solutions and guide and educate our users on how to best configure and make use of our Software.

Responsibilities

• Providing technical assistance to customers and end-users.

• Diagnosing and resolving software-related issues.

• Communicating effectively with customers.

• Managing and documenting support tickets.

• Collaborating with the technical team for issue resolution.

• Staying updated on Xensams software products and features.

• Gathering and relaying customer feedback for product improvement.

Qualifications
We are seeking individuals who are service-oriented problem solvers and have a passion for learning new things. To succeed in this role we also value the following qualifications:

• 1 years of Technical Support experience for a B2B SaaS software.

• Good basic technical competence.

• Service-oriented & problem-solving mindset.

• Effective Google research skills.

• Proficiency in Windows/Mac/Linux.

• Excellent communication skills in English.

• Self-motivated and target-oriented with a hunger to develop within the company.

Please note: if you have experience in Software Asset Management you will be prioritized in this recruitment.

What you get

• A key role in an exciting international expansion.

• The opportunity to help build our office in Romania from the ground up.

• Three days in-office (with remote work on Mondays and Fridays). Office location is Strada Constantin Mille 18 Bucuresti.

• An opportunity to shape your career growth while contributing to the companys success.

• A dynamic position embracing freedom under responsibility.

• If sales targets are met all employees enjoy an annual destination trip.

• Competitive salary and benefits.

• Other location-specific benefits.

Our values at Xensam

Rebellious
We challenge the norm and act with initiative always with responsibility.

Humane
We foster a caring inclusive environment that values diversity and respects individuality.

Harmony
We value balance and create a supportive workplace where people thrive.

As part of our recruitment process we conduct background checks on final candidates to fulfill our commitments to customers and ensure a safe work environment.