Teamlead Professional Services

What will you do

The Team Lead Professional Services ensures high-quality KPI-driven delivery and cross-functional integration across Professional Services teams shaping operational execution and strategic development. The role drives operational excellence and resource efficiency while contributing to service innovation and supporting strategic sales opportunities.

You will lead and develop a multidisciplinary team through coaching performance management and target setting. Act as a mentor for team people & key people in Professional Service.

Plans prioritizes and allocates resources in alignment with PM Service and Sales to ensure efficiency.

Monitoring project progress in terms of time budget and quality. Early identification and assessment of risks and initiation of appropriate mitigation measures incl. escalation handling

Ensures technical execution quality standards adherence and promotes best practices.

Responsible for meeting financial targets including KPIs project margins Utilization a.o.. Ensures forecast accuracy based on resource usage workload and cost analysis. Applies POC-compliant control mechanisms.

Defines and implements tool standards across the regional delivery organization. Leads the strategic use of platforms (e.g. D365 Jira ServiceNow) to drive automation transparency and process excellence.

Acts as a strategic interface between Sales and Delivery; contributes to complex bids and validates commercial viability of proposed solutions. Plays a key role in aligning customer expectations with delivery capabilities.

Actively promotes knowledge sharing best practice exchange and international collaboration across the global Professional Services organization.

Here at Ascom

Youre not just a number youre a person with aspirations and thats important to us. You can drive your own career and were here to help you do that by:

• Providing career progression through learning and development internal opportunities and being part of global and local initiatives and projects. But dont take our word for it just ask some of our team members who have been with us for over 20 years!

• Giving you a real-world first-hand experience about what its like to work with technology that is at the forefront of the healthcare industry.

• Making a difference and having an impact on the lives in your community.

And you have

• A Bachelors degree in Business Administration Engineering Computer Science or a related technical field.

• Professional certifications in Project Management (2 Practitioner PMP professional IPMA-B Scrum)or agile frameworks are highly beneficial

• Strong methodological knowledge in project planning risk governance and cross-functional resource coordination.

• Proficiency in ERP and project management systems (e.g. D365 MS Project Jira ServiceNow) with the ability to guide tool governance and usage across teams.

• experience in managing complex customer-facing technical projects or service delivery portfolios in IT telecom or healthcare industries

• leadership experience managing multidisciplinary and cross-regional teams including hiring coaching and performance development.

• Demonstrated ownership of financial performance (e.g. EBIT utilization forecast accuracy) including direct responsibility for resource planning and delivery KPIs

• Proven track record in contributing to or leading bid support commercial validation and sales-driven project design for strategic customers.

• knowledge of Dutch French and English.

We are

A global solutions provider focused on Healthcare ICT and mobile workflow solutions. Headquartered in Switzerland our business spans across 18 countries and has been supporting the healthcare industry for close to 160 years by providing them with technology to enable them to support their communities.

Together we can make a difference in the lives of the people who benefit from our technology.

To learn more about what we do visit us at: