Sr. HR Ops Representative
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Job Location:
Ann Arbor, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Sr. HR Operations Representative serves as a centralized resource for all employee inquiries and HR operational tasks. This role supports Tier 1 functions responding to requests via phone chat and email while processing HR transactions in the HCM and managing documentation. The representative also performs key compliance and administrative duties including employment verifications payroll exception review and data reporting to internal stakeholders.
Key Responsibilities
Frontline Support & Intake
- Respond to incoming HR questions via phone email chat and ticketing systems (e.g. ServiceNow)
- Triage non-HR Operations requests to appropriate teams (HRBPs Payroll Benefits Talent LOA Employee Relations Compensation or Leave of Absence teams)
- Educate employees on HR processes policy interpretations and available resources
- Answer general questions about company policies HR procedures and compliance expectations
- Sort and distribute incoming HR mail to the appropriate functional areas
- Guide employees through self-service tools for time benefits payroll and profile management
- Complete Password resets and phone transfers
Transactional Processing & Case Resolution
- Complete employment transactions (hires promotions transfers terminations manager changes pay rate adjustments)
- Review and resolve payroll exceptions coordinating with Payroll and HR business partners
- Respond to and fulfill employment verifications and support letter requests
- Process and mail medical support notices and ensure compliance with state requirements
- Resolve complex HR cases involving benefits leave job changes or multi-team dependencies
- Maintain detailed documentation in the case management system and ensure timely case closure
- Complete I-9s for remote and office team members
- Maintain company compliance processes to include but not be limited to reviewing and completing I-9s MVRs background checks physicals and drug tests
Data Integrity Reporting & Compliance
- Conduct audits and reconcile employee data across systems to ensure accuracy
- Maintain compliance dashboard support audits and track completion of required HR documentation
- Send out recurring dashboards and compliance-related reports to operations leaders HRBPs and other business units
- Support ad-hoc data requests for HR compliance regulatory filings or internal tracking
- Assist in updating SOPs process guides and the HR knowledge base
Cross-Functional HR Support
- Serve as the central intake and coordination point for HR inquiries across all departments
- Escalate high-risk or sensitive issues appropriately while owning Tier 1 resolution paths
- Participate in open enrollment year-end processing and HR systems enhancements
- Support internal HR projects related to process improvement automation and employee experience
Qualifications :
- High school diploma or GED required; associate or bachelors degree in HR or Business preferred
- 1 year in HR shared services operations or customer service environment
- Experience with HCM (PeopleSoft or another system) and case management systems (ServiceNow or another system) preferred
- Strong interpersonal skills written and verbal communication and a service mindset required
- Ability to multitask in a fast-paced deadline-driven environment with confidentiality and accuracy
- Proficient in Microsoft Excel Outlook and Word
Preferred Skills
- Experience processing job data changes and HR compliance documents
- Familiarity with payroll systems leave administration and benefit coordination
- Ability to interpret HR policies and procedures to assist with Tier 1 resolution
- Experience drafting or maintaining SOPs and HR process documentation
- Strong analytical mindset with an interest in improving HR operations through technology or process refinement
Additional Information :
Benefits:
Paid Holidays and Vacation
Medical Dental & Vision benefits that start on the first day of employment
No-cost mental health support for employee and dependents
Childcare tuition discounts
No-cost fitness nutrition and wellness programs
Fertility benefits
Adoption assistance
401k matching contributions
15% off the purchase price of stock
Company bonus
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Relations
- Succession Planning
- Kenexa BrassRing
- ATS
- Lawson
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- Human Resources
- Recruiting
About Company
Whats behind one of the worlds top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and ta ... View more
