French Travel Customer Advisor in Porto Fixed Shifts

Gondomar - Portugal

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Begin Your Career as a Travel Customer Advisor Support Travellers Around the Globe

Step into a vibrant and team-oriented workplace where your communication abilities and proactive approach can have a real impact. If youre passionate about assisting others managing travel inquiries and thriving in an organised fast-moving environment this role may be an excellent opportunity for you.

Role Overview:

As a Travel Customer Advisor you will help create seamless and worry-free travel experiences for customers worldwide. By communicating clearly and professionally across various channels youll support clients with reservations modifications cancellations and general travel inquiries. This position is well-suited for individuals who are detail-oriented customer-driven and motivated to develop within the travel and service sector.

Key Responsibilities:

Deliver accurate empathetic and professional assistance via phone email and chat
Support customers with bookings itinerary updates cancellations and refund processes
Adhere to internal guidelines (SOPs) to resolve cases effectively or escalate when necessary
Achieve established performance goals including quality benchmarks and SLA targets
Remain informed about travel regulations internal systems and destination requirements through ongoing training
Maintain a customer-centric mindset by providing clear efficient and practical solutions
Contribute feedback and ideas to optimize processes and improve the overall customer experience

Requirements:

Language Skills: Fluent in French (C1 level) and English (B2 level)
Eligibility: EU citizenship or valid Portuguese residency card
Experience: Minimum 1 year of experience in Customer Support
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the CS field

Why join us:

Competitive Salary: Your expertise and dedication are rewarded
Language Bonus: Additional rewards for your language proficiency
Meal Allowance: Daily support during your work hours
Health & Life Insurance: Comprehensive benefits for your well-being
Collaborative Team: Be part of a communicative and supportive work environment
Relocation Assistance: Smooth transition support for your move
Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level Apply now and be a key player in delivering outstanding customer experiences while advancing your career!

Begin Your Career as a Travel Customer Advisor Support Travellers Around the Globe Step into a vibrant and team-oriented workplace where your communication abilities and proactive approach can have a real impact. If youre passionate about assisting others managing travel inquiries and thriving in a...