German Speaking TrainerQA
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Our client is looking for a Trainer & QA Specialist (German Speaking) to support the development and performance of customer-facing teams. This role focuses on delivering effective training ensuring quality standards across customer interactions and supporting continuous improvement within the team. The ideal candidate is passionate about developing people maintaining high service standards and working in fast-paced operational environments.
Responsibilities
- Deliver onboarding sessions and structured training programs to support the integration and development of new and existing team members
- Facilitate training sessions focused on communication skills negotiation techniques internal procedures and regulatory compliance
- Develop update and maintain training materials learning guides and supporting documentation to ensure consistency across teams
- Monitor and review customer interactions across calls chats and emails to assess performance against defined quality standards
- Conduct quality evaluations and maintain accurate QA records reports and feedback documentation
- Provide structured feedback and one-to-one coaching to support individual performance improvement
- Work closely with team leads and managers to align on training priorities and performance expectations
- Analyse quality results and identify trends or development areas to support targeted training initiatives
- Review and refine communication scripts internal procedures and documentation to ensure clarity and effectiveness
- Contribute to initiatives aimed at improving service quality operational efficiency and overall team performance
Requirements
- Fluency in German and English both written and spoken
- Minimum 3 years of experience in a training quality assurance or similar role
- Strong communication facilitation and presentation skills
- Experience delivering training sessions and coaching individuals or teams
- Ability to evaluate performance and provide clear constructive feedback
- Experience within customer support operations or call centre environments is considered an advantage
- Familiarity with QA frameworks learning tools or training content development is a plus
- Health Insurance
- Monday to Friday - no weekends
- 10% annual performance bonus
- Salary increase after successful probation
- Relocation package of up to 1000 Eur
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
