Dutch speaking Customer Experience Specialist remote in Spain

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: Customer Experience Specialist

Location: Barcelona Spain (remote if in Barcelona)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Manage customer interactions through various communication channels (phone email chat or CRM systems) ensuring timely and accurate responses
Process customer orders quotations and inquiries accurately using designated company systems (e.g. ERP or CRM tools)
Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs
Track and communicate order status including delivery schedules updates and any delays to maintain transparency and trust with customers
Collaborate with internal departments such as logistics sales and technical support to resolve customer issues efficiently
Maintain up-to-date and accurate records of all customer interactions transactions and service requests
Follow established service standards procedures and escalation protocols to ensure quality and consistency
Identify opportunities to improve customer satisfaction operational processes and overall service delivery.

REQUIREMENTS:

Native / fluent in Dutch both verbal and written. Proficiency in English (minimum B2 level)
High school diploma or equivalent; higher education or vocational training in business communication or a related field is an advantage
Proven experience in customer service or a similar client-facing role
Proficiency in customer management systems (e.g. CRM platforms) and familiarity with enterprise software (such as SAP or similar systems)
Strong communication and interpersonal skills with a customer-focused and solution-oriented approach
Ability to multitask manage priorities and maintain accuracy under pressure
Basic technical understanding or interest in products/services relevant to the companys field
Commitment to continuous learning adaptability and collaboration in a fast-paced environment
Be set up and living in Barcelona with your NIE and remote work set up.

OFFER:

Excellent remuneration package based on experience skills and performance
Working schedule: Monday to Friday 9-18hr
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential.

Position: Customer Experience Specialist Location: Barcelona Spain (remote if in Barcelona) Employment type: Full-time DUTIES AND RESPONSIBILITIES: Manage customer interactions through various communication channels (phone email chat or CRM systems) ensuring timely and accurate responsesProcess c...