Customer Experience Specialist
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Job Location:
Marshall County, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a Customer Experience Specialist to support clients with personalized travel planning and service coordination. This role is ideal for individuals who are customer-focused detail-oriented and passionate about helping others create memorable experiences.
This position emphasizes relationship-building service excellence and client support throughout the travel planning process.
Key Responsibilities
- Consult with client to understand their travel preferences budgets and needs
- Provide exceptional customer service before during and after travel bookings
- Research travel options including accommodations transportation and activities
- Present customized recommendations and service solutions
- Coordinate reservations and confirm booking details
- Maintain accurate client records and follow up to ensure satisfaction
- Resolve customer questions or concerns in a timely and professional manner
Qualifications
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Strong communication and interpersonal skills
- Customer service experience preferred (retail hospitality call center or service industries welcome)
- Detail-oriented with strong organizational skills
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Comfortable using online systems and booking platforms
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Self-motivated with the ability to manage time independently
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High school diploma or equivalent required
Preferred (Not Required)
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Sales or client-facing experience
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Experience in hospitality events or travel services
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Entrepreneurial mindset
What We Offer
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Flexible schedule options
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Remote work opportunities
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Training and professional development
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Access to travel industry resources and supplier partnerships
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Performance-based earning potential
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Supportive team environment
Equal Opportunity Statement
All qualified applicants will receive consideration for opportunity without regard to race color religion gender sexual orientation national origin disability or veteran status.
Key Skills
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