Quality Technician

Monroe, VA - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Summary

The Quality Technician plays a critical role in protecting product quality customer satisfaction and operational efficiency. This position is responsible for managing all returned door hardware products and components while performing routine shop floor inspections to ensure compliance with quality safety and operational standards. This role reports directly to the Quality Manager and supports manufacturing and distribution of door hardware products by ensuring accurate disposition of returns and consistent shop floor controls.

Key Responsibilities

Return Goods & RMA Management

Coordinate and process returned door hardware products components and subassemblies (RMAs warranty returns nonconforming material and supplier returns).
Receive identify and accurately log returned items into the ERP/inventory system ensuring accuracy of part numbers finishes handing sizes and configurations.
Inspect returned hardware for damage wear installation issues finish defects or functional failures.
Collaborate with Quality Engineering and Operations to determine disposition: restock rework refurbish scrap quarantine or return to supplier.
Maintain thorough documentation including inspection results root cause notes and disposition approvals.
Support warranty analysis supplier chargebacks and credit recovery as applicable.
Communicate findings and return status to internal teams and external customers or suppliers when required.

Shop Floor Inspections

Conduct routine inspections of manufacturing assembly and packaging areas to ensure compliance with quality standards and work instructions.
Verify correct material identification labeling and segregation of door hardware by finish handing size and SKU.
Ensure nonconforming material is properly contained and clearly identified to prevent unintended use or shipment.
Identify workmanship issues process deviations or safety concerns related to door hardware assembly and handling.
Document inspection findings and escalate issues as necessary to support corrective and preventive actions (CAPA).

Quality & Continuous Improvement

Assist with internal customer and supplier audits related to material handling traceability and shop floor controls.
Support root cause investigations related to returns warranty claims and recurring defects.
Participate in continuous improvement initiatives aimed at reducing returns improving first-pass yield and enhancing product quality.

What Success Looks Like

Returned goods are processed accurately and within expected turnaround time
Strong containment and traceability of nonconforming material
Reduction in repeat defects and return trends
Improved communication and visibility of return data and root causes
Consistent shop floor compliance with quality standards

Qualifications

Associate degree or relevant technical training is preferred.
2 years of experience in door hardware manufacturing assembly warehouse operations or quality-related roles.
Familiarity with door hardware products is strongly preferred.
Experience in handling RMAs nonconforming material or warranty returns.
Working knowledge of ERP or inventory management systems.
Strong attention to detail especially with part configurations and finishes.
Effective communication and documentation skills.
Ability to work independently on the shop floor and in warehouse environments.

Physical & Work Environment Requirements

Ability to walk and inspect the shop floor for extended periods.
Ability to lift up to 50 lbs. occasionally
Use of PPE as required (safety shoes gloves eye protection).

We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.

Required Experience:

Position SummaryThe Quality Technician plays a critical role in protecting product quality customer satisfaction and operational efficiency. This position is responsible for managing all returned door hardware products and components while performing routine shop floor inspections to ensure compli...